WindStream Communications Advocate I-Channel Sales Support (RR) in Charlotte, North Carolina
Advocate I-Channel Sales Support
_Responsibilities:_ 1. Develop and execute Channel initiates that drive Company goals. 2. Represent the Channel Sales on projects, steering committees, calls and daily interactions as an expert and reliable advocate. 3. Train and develop Channel Support Team 4. Primary point of contact for Channel and Referral Partners 5. /Assisting with Channel Sales order entry and processing (all systems, complex solutions, Winquote, WHS, etc.)/ 6. Channel advocate for partner order processing and communication (SOC/SD) 7. Channel advocate for timely resolution and escalation of Enterprise Repair Tickets (ERC) 8. Channel advocate for all Channel SMB Customer requests. 9. Timely and accurate responses to all Channel phone and email inquiries 10. Promote, educate and train partners on Windstream Online Partner Portal 11. Reporting as requested by Channel Sales to support new and existing partner customers 12. Partner Data integrity – solicit and ensure all Windstream systems consistent with partner contact information and assignments 13. Response to MACD, CSR, Credit and billing inquiries as access and authorization allow. If unable to resolves, warm handoff and status from responsible department (disco team, SMB, Finance, etc.) 14. Channel “gatekeeper” for complex Channel account assignment changes. Working to ensure appropriate approvals are gained BEFORE assignments are made. Educating Channel Sales on Assignment ROE 15. Responsible for reviewing, validating and calculating Channel Partner commission adjustments. This includes appropriate Finance, SCA and Sales Leadership approval with all facts and associated policies. 16. Partner Agreement Administration: Securing confidential “write” Partner Agreement documents, Processing all Partner Agreements, expertise in all partner setup systems (SOL, RevChain, JDE, Peoplesoft, Winforce, Docushare, etc.). 17. Engage Windstream Legal Counsel for Partner Agreement negotiations outside existing “word bank” of approved agreement changes. 18. Communication Partner Base Assignment. This includes educating Channel Sales on Windstream’s Assignment policies and all associated approvals. Once approved, ensuring Assignment is done timely and accurately without eliminating Windstream’s ability to manage partner compliance. 19. Special Channel projects as assigned by Finance, SCA, Sales Leadership and Corporate Audit 20. Credible expert in systems, sales process and problem resolution 21. Ability to leverage existing relationships with core Business Units to assist with channel problem resolution 22. Identify and seek approval to implement process improvement 23. Budgetary impacts: Monthly Sales Revenue, Commission expenses, Compliance and Special Projects 24. Signee for Windstream Customer MSA’s
_Professional Skills/Experience:_ * Microsoft Office, Outlook, Windows, Powerpoint, Excel, Word, etc. * Phone and professional interaction skills * 7-10 years telecom sales and/or support experience * Strong organizational and ability to prioritize tasks and meet deadlines * Strong writing and verbal skills
High School diploma or equivalent and 4 years’ experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.
Primary Location: *US-North Carolina-Charlotte
Job Category: *Sales
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.
Requisition ID: 18001044
Other Locations: US-Iowa-Hiawatha, US-South Carolina-Greenville, US-Florida-Maitland