Bank of America Development Operations Engineer - Charlotte, NC in Charlotte, North Carolina
Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness,Capacity/AvailabilityManagement, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.
Line of Business Job Description:
The DevOps Engineer will support daily build and deploy activities in alignment with an internal Bank of America application.
• Daily execution of build ops in an automated and continuous process
• Pre-prod and production environments
• Hands-on design, build, deployment and support of code
• Compiling code to move into test environments via automated processes
• Managing continuous build, test and deploy processes branching code
• Troubleshoot build and deploy failures, and facilitate resolution
• Improve speed, efficiency and scalability of the continuous integration environment
• Communicate status frequently to product teams and engineering program managers.
• Document any new process or update existing
5+ years of strong experience with Middleware including Web sphere, JBOSS, Apache, IBM HTTP.
Experience with building anddeploying supportin a large, corporate environment – preferably within the financial industry.
Exceptional analytical and critical thinking abilities
Excellent project management and interpersonal skills
Strong attention to detail and accuracy
Strong presentation skills with ability to lead telephone meetings, develop and convey a point of view
Strong organizational skills
Knowledge of risk management/risk framework; ability to identify, escalate, and debate risk
Excellent oral and written communication skills
Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude
Highly motivated self-starter with ability to multitask and manage multiple priorities and meet aggressive deadlines
Team player that likes to work closely with Support, Development, and Engineering groups.
Comfortable multi-tasking in a fast-paced work environment.
Ability to work cooperatively and communicate effectively across various business and technicalgroups.
Ability to establish and maintain working relationships.
Basic understanding of Java coding concepts
Bank of America eCommerce domain knowledge
Experience in Agile development
Posting Date : 07/12/2018
Charlotte, NC, Gateway Center, 901 W Trade St,
- United States
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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