Bank of America Digital Product Manager, Small Business in Charlotte, North Carolina

Job Description:

The Senior Digital Product Consultant will be responsible for increasing digital enrollment, increasing engagement with online and mobile banking, and increasing customer satisfaction for small business customers. The successful candidate lead business development efforts by developing meaningful relationships with clients and business partners to identify growth opportunities that ease and enhance the digital banking experience, as well as engage in outreach efforts with merchants to bring to market and drive awareness and adoption of next generation products and services. This position will bring expertise to help define the company’s small business digital strategy by understanding clients’ needs and creating a digital banking platform that helps run the business. This role will assist the Head of Small Business Digital in prioritizing the multi-million dollar technology portfolio, defining technology requirements, directing the user experience / design team, and providing overall business ownership throughout the company’s lean agile development process.

Job Requirements:

  • 5+ years Digital Product Management experience (banking not required)

  • Proficiency with lean agile and waterfall project lifecycles

  • Strong organizational, influence and communication skills

  • Strategic thinking along with solid execution skills

  • Strong understanding of technology and digitization and how it will continue to transform the retail and banking landscape

  • Direct digital experience across physical, on-line, ecommerce, mobile and virtual channels in a highly customer oriented sector

Preferred Skills:

  • Forward thinking with a proven track record of successfully bringing next generation products, services and technologies to market

  • Listens to customer needs and makes decisions/takes actions that will help them achieve their goals

  • Strong combination of strategic thinking, detailed tactical planning and project management expertise

  • Ability to see an outcome and focus on the goal at hand to establish the product plan

  • Connect multiple data points in new and insightful ways to make sense of complex and ambiguous situations

  • Demonstrates a bias for action and a commitment to building partnerships with others across the organization to achieve sustainable results

  • Team player who is most comfortable working in a fast-paced, dynamic environment and who brings strategic business acumen

  • Strong organizational and influencing skills across teams, ability to engage stakeholders, to understand change readiness, manage differences and create buy-in

  • Proactively monitor the market environment, changes inside and outside the industry, and use these observations to think “outside the box”

  • Organized thinker who can break down problems and turn them into opportunities

Bank of America will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law applicable to Bank of America.

Posting Date : 03/09/2018

Location :

San Francisco, CA, 1455 Market St (CA5701),


  • United States

Travel : Yes, 10% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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