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Deloitte Industrial Products and Construction Applications Managed Services Senior Manager in Charlotte, North Carolina

Industrial Products and Construction Applications Managed Services Senior Manager

Are you looking for access to a high-quality portfolio of businesses and clients in the Industrial Products and Construction industry with opportunities to work across capabilities and geographies? Are you an experienced, passionate pioneer in technology an innovative leader who wants be part of a collaborative customer environment? A leader who can incorporate new ideas and share new ideas with your colleagues and clients?

If this matches your interests and aspirations Deloitte may be right for you.

Work you ll do:

As a Managed Services Senior Manager, you will be responsible for coordinating teams of consultants to deliver across multiple client managed services engagements with excellence. You will lead and drive sales of AMS engagements in the Industrial Products and Construction industry. You will lead teams providing complete production application support and continuous improvement services for custom and COTS applications found in the Industrial Products and Construction industry.

Senior Managers are expected to contribute to the firm s growth and development in a variety of ways, with responsibilities including:

Engagement Management: managing engagement risk, project economics including planning and budgeting, managing accounts receivable, defines deliverable content, ensures buy-in of proposed solutions from top management levels at the client

Business Development: develops and maintains contact with top decision makers at key clients, organizes and leads pursuit teams, participating and leading aspects of the proposal development process, drives proposal pricing strategy.

Delivery Management: work directly with clients to ensure the quality delivery of services, enhance customer satisfaction, define and advance performance metrics (KPIs), resolving escalated conflicts, provide feedback to team, drive continuous improvement opportunities,

Practice Development & Eminence: development of solutions and methodologies, development of "thoughtware" and "point-of-view" documents, public speaking and publication in industry periodicals.

People Development: performs role of counselor and coach, provides input and guidance into the firms staffing process, and actively participates in staff recruitment and retention activities.


Minimum of 10 years of consulting experience in the Industrial Products & Construction industry

Proven application management delivery experience in a consulting environment

Established depth Functional/technical proficiency with SAP, Oracle, or custom application systems

ITIL Framework understanding and knowledge, ITIL V3 Foundations Certification or higher preferred

Experience collaborating and developing client relationships in a consultative environment, developing new opportunities with clients, and identifying engagement follow-on opportunities for continuous improvement

Project scoping, estimating and planning experience

Experience supporting the sales cycle, including but not limited to responding to Requests for Proposals, presenting at Orals, and contributing to the creation of Statements of Work

Excellent interpersonal and networking skills; along with strong communication skills both verbal and written

Bachelor s degree or equivalent; Advanced degree preferred

Able to travel 100%

Limited immigration sponsorship may be available

The Team:

Industrial Products & Construction

The Industrial Products & Construction sector is undergoing rapid advances in supply chain management, advanced analytics capabilities, Smart Buildings, and Industry 4.0 innovation. While currently serving over 95% of Industrial Products and Construction Fortune 500 companies, we work towards aggressive revenue growth goals over the next 3-5 years. We are committed to helping our clients work with newly empowered customers, hyper-connected digital ecosystems, and expansion in data in collaboration with Deloitte s Offering Portfolios.

Deloitte s Managed Services act as an extension to client s organizations by bringing deep capabilities in advising, maintaining and enhancing technologies to serve alongside client teams to deliver insights across flexible economic models that align cost to consumption, delivery to realized outcomes and engagement accountability to a truly collaborative partnership.

Benefits to our customers include:

Programmatic approach to and improved focus on optimization and innovation, not just on management and maintenance

Adoption of leading automation technologies to improve service delivery and efficiency

Better cost efficiency and increased speed to market for application development

Improved focus on delivering business initiatives and outcomes, rather than IT staffing

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

Recruiter tips

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.