United Rentals Invoicing Specialist in Charlotte, North Carolina


Responsible for customer invoicing for Total Control accounts (primarily large national, industrial, strategic and key accounts.) In conjunction with credit offices, assists in collection of accounts. Reconciles internal and external systems to ensure all outstanding invoices have been submitted to the customer. Handles directly with customers any disputed balances, purchase orders out of funds and any other accounting charge code issues. Acts as the liaison between customers, credit offices, branches and customers to resolve billing issues.

  • Responsible for invoicing/e-invoicing of customers and processing of invoices through various accounting systems and external websites.

  • Acts as main focal point for all new customer requested specialized invoicing and developing of processes and procedures.

  • Assists in collection of difficult, larger national, strategic, industrial or other key accounts.

  • Prepares detailed tracking system to track purchase order values, invoiced amounts and remaining available values.

  • Works with multiple contacts including purchasing, accounts payable and on-site contractors

  • Creates new excel tracking model for newly established national, strategic, key or assigned account.

  • Researches and understand customer policies and procedures with respect to billing processes.

  • Researches and resolves complex billing issues.

  • Accesses customer web-based billing websites to assess status of payments.

  • Meets established goals and objectives as determined by department management.

  • Creates cash application files for internal Cash Group based on customer received remittance notifications. Accesses company bank website to generate remittance details.

  • Provides customer resolution on issues related to, but not limited to: the customer requiring additional information or invoice copies; tax questions; billing of additional fees such as waiver and protection plan; environmental fees, re-rent etc.

  • Act as a liaison between the customer, branch and credit offices to insure that the issues and disputes are resolved to the satisfaction of the customer.

  • As necessary, assist in internal and external audit requests.


  • Minimum 3 years of Customer Invoicing, Accounts Receivable and Collection experience

  • High School Diploma or equivalent experience required

  • Basic math skills and Microsoft Office computer skills required.

  • Ability to complete more complex account reconciliations required.

  • Web-Based Workflow Solution Software experience preferred.

  • Intermediate excel skills required; advanced preferred.

  • A/S400 RentalMan experience required

  • SAP Experience preferred.

  • Strong verbal and written communication skills required;

  • Strong work ethic and work well collaboratively within own group and cross functionally to achieve goals.

  • Deals constructively with conflict and responds professionally to customers and team members

  • Work quickly, independently and resourcefully with minimal supervision.

  • Detail oriented and work accurately and consistently with a sense of urgency.

  • Able to juggle multiple priorities and/or tasks at once. Works with various people and or resources to accomplish goals.

  • Strives to exceed the expectations of external and internal customers. In conjunction with company interests, acts with the customer's interest in mind. Establishes effective, long term relationships with customers.

  • Demonstrates effective negotiation techniques with customers. Responds appropriately to rate pushback, discounts appropriately and stands ground when needed.

United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.