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Oracle IT Support Business Analyst Intern - Diversity Programs in Charlotte, North Carolina

This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Title: *Oracle Veteran Internship Program*

  • IT Support Business Analyst Intern*

Location: HQ/Belmont, CA (priority), Seattle, WA orBroomfield/Denver, CO(relocation and/or travel not available)

_About the Global IT Support Business Analyst Intern Position:_

The Employee and Endpoint Services organization provides 24x7 global support for employees and their endpoint devices. We offer different types of support and are in the process of transforming how we deliver support to a largely remote workforce. Our objective is to provide modern and secure endpoints that simply work, and to ensure a positive customer experience for the internal Oracle Employee.

The intern opportunity is based upon 1-2 week short projects that will expose an intern to the different components of supporting internal Oracle employees, transforming the business, and to evolving our services. A primary manager will serve as a contact and mentor and the engagement overall will provide a breadth of smaller experiments and exposures and the opportunity to add value in both tactical support resolution as well as transformational efforts. Some responsibilities may include creating presentations, knowledge documents, on-line collateral and spreadsheets used for analysis and project findings. And partnering with leaders in our Endpoint and Employee Support Service to drive short-term iterative projects and/or support resolutions. This may involve:

  • Provide client services and end-user support

  • Repair damaged or faulty hardware, replace computer parts as needed, perform diagnostic testing on fault hardware, order all needed replacement computer parts. Serve as liaison between Oracle and Apple on all covered/warranty issues.

  • Install and configure Macintosh and Windows operating systems (OS X) for new hires

  • Install and configure all required applications; research and troubleshoot problems relating to these applications; upgrade all software applications as needed.

  • Maintain and update inventory database of all department computers and computer-related equipment, including operating system and application inventory.

  • Research, procure and deliver all new desktop equipment and software for department.

  • Shadow support engineers to provide client support and technical issue resolution in person as well as via email, phone and other electronic means (video conferencing, Oracle Social Network).

  • Participate in continual service improvement on operational issues in client computer systems.

  • Perform light lifting 40lbs.

_Preferred Education and Experience:_

US Veteran transitioning from active service or Military Spouse new to corporate experience preferred

BA/BS or equivalent life experience and exposure to one or more of these subject areas: Networks and/ or Infrastructure, Organizational Planning, Business Analysis, Business Analytics, Program or Project Management, Communications or related subject areas

  • Leadership classes or equivalent job experience is desired

  • Previous customer service or customer service role highly desired

  • Experience in an IT or technical support role desired

  • Project management and agile work methods experience is desired

_Knowledge, Skills and Abilities:_

  • Strong interest in technology, and agility at learning new IT products and features

  • Ability to deliver great customer experiences

  • Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.

  • Able to work independently and efficiently to meet deadlines.

  • Self-motivated, detail-oriented and organized.

  • Strong analytical skills.

  • Comfortable working knowledge of working with Mac or Windows laptops and navigating multiple end-user collaboration software solutions (email, slack, zoom, excel, word, other)

_About the Company:_

Oracle remains the gold standard for database technology and applications in enterprises throughout the world: With annual revenues greater than US$37.7 billion and more than 430,000 customers including 100 of the Fortune 100Oracle is a global provider of enterprise cloud computing. Deployed across industries in more than 175 countries, Oracle empowers business of all sizes on their journey to digital transformation. Oracle Cloud provides leading-edge capabilities in software as a service (SaaS), infrastructure as a service (IaaS), and data as a service (DaaS). For more than 35 years, Oracle is the enterprise technology partner that positions companies for tomorrow, today.

_About Oracle Veteran Internship Program:_

Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and Military Spouses new to the corporate culture, provides hands-on job-skill training and experience, and offers enhanced professional and personal development.At Oracle, we are committed to the development and professional growth of our veterans and military spouses. Our paid intern program is specifically designed to aidmilitary veterans injured during training missions and military campaigns worldwide and active duty military spouses new to the corporate sectorin their transition to a career in the private or public sector.

Veterans and Military Spouses accepted into our program will work closely with corporate leadership, military veteran coaches and HR professionals to help prepare for a successful transition. Interns will engage in on-the-job training and professional development in fields such as information technology, technical/systems consulting, technical support, facilities, finance, human resources, logistics, marketing, sales or developmental training in sales or for customer support (as available).

Additional Information:

Hourly wage is $25 per hour. This is a 40 hour per week position.

Job: *All Roles

Organization: *Oracle

Title: IT Support Business Analyst Intern - Diversity Programs

Location: CA,California-Belmont

Requisition ID: 20000G9T

Other Locations: US-Colorado, United States, US-WA,Washington-Seattle

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