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Deloitte Manager, Chief of Staff - Relationship Management Group in Charlotte, North Carolina

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Manager, Chief of Staff

The Chief of Staff reports to the Chief Technology Officer for Deloitte s Function Relationship Management Group (RMG). The FSS Relationship Management Group is responsible for multi-million dollar technology portfolios across Audit & Assurance, Risk and Financial Advisory, Consulting, Federal, and Tax.

Work you ll do

The Chief of Staff (COS) will support a wide range of projects, coordinate strategy, plan initiatives, manage reporting of project/initiative work progress, set and organize agendas, and prepare communications to key stakeholders and executive leadership regarding projects/initiatives.

  • Works closely with leaders to facilitate execution of key projects and initiatives.

  • Provides strategic, analytical and project management support, and keeps leadership abreast of noteworthy events, milestones and issues in their area of responsibility.

  • Leads RM projects/initiatives. Supports integration of all appropriate channels and sub-channels involved in execution and delivery of projects/initiatives.

  • Ensures the timely communication and flow of information among leadership and key stakeholders for projects/initiatives. Serve as a conduit and contact point so key objectives are communicated clearly and can be met.

  • Maintains lists of leadership team priority action items, and monitors progress on action items. Oversees and executes other significant "strategic administrative" responsibilities: develops and maintains calendars, schedules and facilitates meetings, responds as appropriate to inquiries from various leadership groups.

  • Contributes to / oversees the development of internal communications deliverables (including emails/voicemails, newsletters, presentations, speaking notes, etc.) to relay key messages or ask for participation/execution on activities.

  • Enables the Relationship Management (RM) strategy, ensuring the strategic values of RM are being executed in a timely manner and consistently.

  • Serve as escalation point of contact for each account team to help support their role and serve as holistic change agent for RM.

  • Partner closely with Enabling Areas (EA) Leadership to maintain consistency in approach, reporting and metrics, and strategy.

  • Manage administrative functions for CTO FSS-RMG.

  • Performs other job-related duties as assigned.

The team

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that drives Deloitte, which serves many of the world s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

Relationship Management Group (Account Teams)

The Account Teams strengthens relationships between ITS, Deloitte business lines, and enabling areas and manages ITS as a business by:

  • Serving as the primary point-of-contact and trusted advisor for technology needs including results, resolutions, and expectations monitoring; opportunity escalation; continuous improvement; and service excellence.

  • Driving strategic alignment of technology to business priorities to maximize the value of IT investments.



  • Bachelor s Degree

  • 5 -10 years of related experience

  • Proficient Microsoft Office skills

  • Project management/delivery experience

  • Upward management skills for working with senior leaders

  • Executive interpersonal skills

  • Strong negotiation, consultative, and influencing skills

  • Ability to travel 30% to Hermitage, Houston, and other office locations as needed

  • Self Starter who can work with little oversight

  • Ability to thrive in a fluid environment


  • Advanced Degree

  • PMP Certification

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at

Category: Program & Project Management

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.