Bank of America Operational Excellence Associate, Wholesale Credit COO in Charlotte, North Carolina

Job Description:

The focus of this position is to assist the Wholesale Credit operational excellence (OpEx) team implement a continuous improvement program and mindset across Wholesale Credit as a part of the broader Enterprise-wide OpEx initiative. The OpEx team is accountable to ensure all business processes are documented end-to-end and for challenging process owners on the efficiency/effectiveness of their respective processes. Where necessary, the OpEx team will assist process owners with process improvement activities. Additionally, the OpEx team will ensure that Wholesale Credit's business process library remains current and is useful to Wholesale Credit executive leadership, process owners, and managers. The role requires a thorough knowledge of credit underwriting, structuring, closing and monitoring processes as well as credit support processes.

Primary responsibilities include:

  • Training process owners on how to document processes, establish key metrics and controls

  • Lead process discovery sessions with process owners and process SMEs

  • Supporting Operational Excellence specialists and process owners with documenting business processes (process activities, inputs/outputs, risks, controls, systems, roles, etc.)

  • Challenge process owners to establish more efficient/effective processes that are well controlled

  • Create reporting materials to inform others on the status of OpEx initiatives, key accomplishments, observations and issues

  • Maintain OpEx SharePoint site

  • Support a monthly Business Control Forum by collecting meeting materials, establishing planners and distributing information as necessary

Required Skills:

  • Problem solver who can manage through ambiguity successfully

  • Strong partnering and relationship-building skills

  • Ability to articulate complex issues and themes to stakeholders

  • Excellent interpersonal, written and verbal communication skills

  • Self-motivated individual capable of adapting to change, managing multiple tasks and continuously evaluating priorities to lead tasks to completion

  • Ability to connect the dots and make sense of information across multiple data points that may not be easily noticeable

Desired Skills:

  • 2+ years experience as a process analyst

  • Experience working with credit related processes

  • Process improvement experience

  • Working experience with Lean or Six Sigma principles in a service organization

Posting Date : 02/22/2018

Location :


  • United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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