Bank of America Operational Excellence Associate, Wholesale Credit COO in Charlotte, North Carolina
The focus of this position is to assist the Wholesale Credit operational excellence (OpEx) team implement a continuous improvement program and mindset across Wholesale Credit as a part of the broader Enterprise-wide OpEx initiative. The OpEx team is accountable to ensure all business processes are documented end-to-end and for challenging process owners on the efficiency/effectiveness of their respective processes. Where necessary, the OpEx team will assist process owners with process improvement activities. Additionally, the OpEx team will ensure that Wholesale Credit's business process library remains current and is useful to Wholesale Credit executive leadership, process owners, and managers. The role requires a thorough knowledge of credit underwriting, structuring, closing and monitoring processes as well as credit support processes.
Primary responsibilities include:
Training process owners on how to document processes, establish key metrics and controls
Lead process discovery sessions with process owners and process SMEs
Supporting Operational Excellence specialists and process owners with documenting business processes (process activities, inputs/outputs, risks, controls, systems, roles, etc.)
Challenge process owners to establish more efficient/effective processes that are well controlled
Create reporting materials to inform others on the status of OpEx initiatives, key accomplishments, observations and issues
Maintain OpEx SharePoint site
Support a monthly Business Control Forum by collecting meeting materials, establishing planners and distributing information as necessary
Problem solver who can manage through ambiguity successfully
Strong partnering and relationship-building skills
Ability to articulate complex issues and themes to stakeholders
Excellent interpersonal, written and verbal communication skills
Self-motivated individual capable of adapting to change, managing multiple tasks and continuously evaluating priorities to lead tasks to completion
Ability to connect the dots and make sense of information across multiple data points that may not be easily noticeable
2+ years experience as a process analyst
Experience working with credit related processes
Process improvement experience
Working experience with Lean or Six Sigma principles in a service organization
Posting Date : 02/22/2018
Charlotte, NC, BANK OF AMERICA CORPORATE CENTER, 100 N TRYON ST,
- United States
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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