WindStream Communications Proj Coordinator II-Disconnects in Charlotte, North Carolina

Job Title: Project Coordinator II– Disconnects

Essential Job Functions:

  • Manages escalation activities efficiently and effectively; assists others as needed.
  • Processes orders timely and efficiently.
  • Assigns/begins work on JIRA tickets within SLA.
  • Follows up on JIRA tickets in a timely manner.
  • Notes JIRA tickets in a clear and concise manner.
  • Completes assigned tasks timely and efficiently.
  • Trains and supports team members as needed. Identifies issues and proactively assists in resolving them. Takes the initiative to drive individual and team performance.
  • Routinely participates in special projects related to supporting the team and improving processes.
  • Coordinates with various groups including: customer, Order Processing, Data and Voice Translations, Field, Provisioning, Sales, Engineering, Service Activation, Customer Care, Finance.
  • Identify, suggest and implement preventative/corrective actions to improve quality of the disconnect process.
  • Additional responsibilities may be defined as needed; special small projects. Basic Skills:
  • Highly organized and strict attention to details.
  • Strong multi-tasking skills and prioritizing.
  • Proactively follows up and follows through with multiple tasks.
  • Self-disciplined; self-starter.
  • Strong individual worker with ability to also work as part of a team.
  • Excellent verbal and written communication skills.
  • Strong computer experience (MS Office, Outlook, Company Software and Web Apps)
  • Ability to learn new processes quickly and adapt to process and workload changes/shifts.
  • Able to handle high stress in a professional manner.
  • Great positive attitude. Be outgoing, engaging, proactive and courteous.
  • Participate in projects as assigned by management.
  • Must be flexible to work over-time and weekends if needed. Preferred Skills:
  • Project Coordination/Customer Service skills preferred.
  • Excellent problem-solving abilities.
  • Basic telecommunications technical knowledge.

Minimum Requirements:

High School diploma or equivalent and 3 years experience with 1 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

Primary Location: *US-North Carolina-Charlotte

Job Category: *Service Delivery

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to

Requisition ID: 18002115