Bank of America Sr eCommerce Prod Consultant in Charlotte, North Carolina

Job Description:


Directs and initiates eCommerce/ ATM marketing programs, initiatives, channel strategies and research projects. Works closely with business partners in creating new eCommerce/ ATM strategies for physical and electronic channels and implementing new marketing approaches. Act as the architect for one or more eCommerce product development projects, leveraging technical acumen to help design and/ or implement systems and user acceptance tests. Works on the most complex projects or with the most visible/ important online products.

Job Description:

The Bank of Artificial Intelligence & Digital Advocacy team is seeking a seasoned Sr eCommerce Product Consultant to help advance the development of Erica, our virtual financial assistant. The position will focus on application interface and use case strategy and feature development working with technology partners in an agile environment. The successful candidate will also have the opportunity to support work stream alignment with LOB partners across digital banking and the organization more broadly to ensure Erica is being effectively socialized and supported as well as to identify and frame strategic opportunities for future state Erica integration.

The ideal candidate will be a forward thinking leader with a proven track record of successfully bringing next generation products, services and technologies to market. The role requires an individual with a strong combination of strategic thinking, detailed tactical planning and project management expertise.

Candidates should have a solid understanding of banking products and services [investing knowledge a plus], emerging technologies [AI, large scale data frameworks, machine learning, neural networks a plus] and be proactive in their approach, with an ability to own and manage multiple priorities simultaneously; familiarity with agile development methodology also a big plus.

They must be able to absorb and build upon the vision of executive leadership; effectively create a story to articulate complex subject matter in a clear concise manner easily comprehended by key stakeholders and executive leadership across the organization, and demonstrate ability to execute on that vision.

As a Senior Product Consultant, the successful candidate will have the opportunity to serve as a primary conduit for and between the Digital business, product, marketing, operations, technology, internal counsel/control, and line of business partners, and will have accountability forestablishing/maintainingstrong relationships and building consensus with peers and partners across the organization.

Specific Responsibilities:

  • Own the agile development of features supporting continuing evolution of our virtual assistant including requirement/story development, grooming, build, testing and acceptance, Q/A and reporting

  • Working closely with UX and other cross functional partners to document use cases, feature stories and wireframes

  • Coordinate and leadcross-line-of-businesspartner alignment to drive initiative strategy, planning, stakeholder approvals and execution pathing

  • Establish and maintain clear execution routines for initiative continuity and regular management briefing/status reporting

  • Collaborate with executive management to shape the Bank of America Digital strategic AI roadmap

Required Skills:

  • 7+ years proven leadership in a management role working with financial services organizations

  • Proven ability to bring new products/services to market

  • Strong knowledge of consumer banking and financial services, accounts and product types

  • Exceptional facility with Microsoft Power Point and Office suite

  • Excellent communication [verbal, written, presentation] and networking skills; able to drive consensus

  • Strong interest and knowledge of emerging technology trends and applications

  • Comfortable working in a fast-paced, highly collaborative, customer-driven environment


  • BS or BA

  • Basic knowledge of internal platforms across BAC, ML a plus [transactional, workflow management, CRM/client support, data]

Bank of America will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law applicable to Bank of America.

Posting Date : 03/16/2018

Location :

San Francisco, CA, 1455 Market St (CA5701),


  • United States

Travel : Yes, 10% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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