Allstate Unrepresented Casualty Adjuster in Charlotte, North Carolina
Unrepresented Casualty Adjuster
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Job ID :
Charlotte, NC US
Entry Level Professional
Job Category :
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Do you have a passion for helping others? Have an eye for detail? Do you have strong organizational and time management skills? Are you looking to accelerate your career at a renowned company?
Allstate Insurance Company has an exceptional career opportunity for a Medicare Unrepresented Casualty Claims Service Adjuster in Charlotte, NC!
Combine your skills of working with people and investigation!
As an Inside Unrepresented Casualty Claims Service Adjuster you are responsible for investigating moderately complex, unrepresented claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention while verifying coverage, investigating and determining liability, and negotiating and settling moderately complex claims.
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Researches and responds to moderately complex customer communications, concerns, conflicts or issues
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
Determines and explains minimum coverage limits in moderately complex claims involving single or multiple claimants
Sets initial reserve, updates reserve, documents rationale and claim summary notes
Obtains photos and/or conducts scene investigation
Takes recorded statements from claimants, insureds, witnesses, medical providers, etc., conducts investigations into moderately complex auto accidents, determines liability, and prepares summaries
Determines claim value
Negotiates and settles claims in accordance with business unit best practices
Reviews medical reports in preparation for claims settlement evaluation
Four-year college degree preferred, plus two years’ experience delivering outstanding customer service.
Excellent written and verbal communication skills with a passion for helping others.
Strong organizational and computer skills.
Ability to be a self-starter and work independently.
Persistence and the ability to work through and solve problems.
Bilingual candidates are strongly encouraged to apply.
Prior military are strongly encouraged to apply.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter at http://jb.al.st/BWGk6 , Facebook at http://jb.al.st/BWGka , Instagram at http://jb.al.st/BWGlO and LinkedIn at https://www.linkedin.com/company/allstate/careers or watch a video at http://jb.al.st/BWGpG .
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.