IBM Watson Health - Cognos Business Intelligence Administrator in Charlotte, North Carolina

Job Description

Position Overview

The Cognos Business Intelligence administrator is an application administration resource that supports the Cognos Business Intelligence application for deployment projects and ongoing operations. This role will ensure that the Cognos Business Intelligence application deployed for GovHHS client meet all service level agreements for available and performance during production operations.

The Cognos Business Intelligence administrator will be a member of the Platform Services team for GovHHS and could interface with multiple internal and external teams to understand the solution requirements and coordinate the appropriate setup, configuration, and troubleshooting of issues.

The Cognos Business Intelligence administrator works with system administrators and other support resources to ensure routine maintenance, upgrades and daily support of the Cognos Business Intelligence application solutions.

Candidates will have access to highly sensitive public record information and thus all new hires and current employees in positions of this level will be subject to periodic background checks.

Essential Responsibilities

  • Work with internal business and customer teams to understand Cognos Business Intelligence solution requirements.

  • Collaborate with business units, data owners and IT to successfully support the customer solution.

  • Ensuring the configuration, maintenance, and troubleshooting of the Cognos Business Intelligence solutions and the integration into a custom Data Warehouse infrastructure consisting Linux/Unix application servers and Oracle Exadata appliances, in an accurate and timely manner.

  • Interface with the business and customer teams pertaining to all technical Cognos Business Intelligence application matters.

  • Continually review and suggest improvements to the application configuration and support processes and policies.

  • Document Cognos Business Intelligence application design and provide knowledge transfer for support and administration tasks.

  • Performance Management & Monitoring - Implement and manage processes and applications to proactively monitor the health and welfare of the Cognos Business Intelligence application environments to address concerns and issues before they happen.

  • Cognos Business Intelligence Application Availability Management - Develop and manage processes designed to meet or exceed services levels for infrastructure availability.

  • Maintenance & Configuration Management - Ensure effective processes are in place to continuously refresh/upgrade the Cognos Business Intelligence application and maintain proper patch levels, and proactively apply security patches.

Required Technical and Professional Expertise

  • 5+ years of Cognos Business Intelligence application administration experience

  • 5+ years of experience working with external customers

  • 5+ years of experience working as a technical project manager

  • Experience with the following

  • RHEL Linux system administration

  • Windows Active Directory and LDAP

  • Network attached storage technologies including SAN, NFS, and ZFS

  • Cognos Business Intelligence software packages regarding installation, sizing, and integration

  • Demonstrated strong analytical skills

  • Demonstrated strong partnering skills

  • Demonstrated strong communication skills, both written and verbal

  • Proven knowledge of estimation processes

  • Ability to multi-task amongst several priorities

Preferred Tech and Prof Experience

  • 5 years’ experience supporting Cognos Business Intelligence application on multi-tiered Linux servers

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.