Bank of America WC Quality Assurance Executive in Charlotte, North Carolina
The Wholesale Credit Quality Assurance Executive is responsible for all QA programs and QA initiatives within Wholesale Credit globally. The leader is the primary interface with Senior Management and other Control Partners (e.g. Credit Risk, Ops Risk, Compliance, Internal Audit). The Wholesale Credit QA function includes over 30 programs and is growing. The programs are reported on a monthly, quarterly, or semi-annual basis, depending upon the program. The team’s pipeline includes over 10 programs that are currently under consideration to be added to the portfolio. The team is located in multiple cities across the United States with geographic hubs in Charlotte, Dallas, Atlanta, Jacksonville, and Phoenix. There is a portfolio of over 10 Strategic Initiatives underway, focused on automation, data QA, and management reporting.
Oversee and actively manage a portfolio of over 30 QA programs across Wholesale Credit
Manage a team of 100 QA professionals
In partnership with internal Technology and Data teammates, establish and deploy automation solutions that will create capacity, streamline the QA process, and enhance our reporting capabilities
Manage three core QA governance routines (QA Council, Leveraged Obligor Council and Data Council)
Actively participate in the Wholesale Credit Control Forum, providing a detailed analysis and overview of the QA results, including remediation plans and root cause drivers. Connect the dots with the appropriate process owners to remediate red QA results
Liaise with the Wholesale Credit Regulatory office, Issues and Exam Management office, and other internal functions to support the testing and QA requirements to resolve issues
Deliver on a set of Strategic Initiatives spanning across all aspects of the QA end-to-end process
Enhance team performance through effective coaching, development, and performance management activities
The leader reports directly to the Wholesale Credit Business Infrastructure, Controls, and Regulatory Executive.
Minimum 6-8 years of quality assurance, credit process controls, risk and/or project management experience in large scale financial services companies and/or consulting
Possesses an understanding of new technologies and how to leverage them to drive efficiency
Maintains a comfort level with data and analytical/technical tools
Strategic thinker, able to articulate and implement the QA strategy across all of Wholesale Credit and appropriately delegate responsibility within the team
Able to build a team and drive them to generate capacity, productivity, and flexibility
Proactive and “no surprises” approach in communicating issues and strength in sustaining independent reviews
Proven analytic and problem solving skills with the ability to analyze and develop unique solutions to business issues
Self-motivated individual capable of adapting to change, managing multiple tasks and continuously evaluating priorities to lead tasks/projects to an on time completion
Ability to articulate complex issues and themes to stakeholders. Excellent interpersonal, written and verbal communication skills
Problem solver who can manage through ambiguity successfully. Strong partnering and relationship-building skills
Ability to connect the dots and make sense of information across multiple data points upstream/downstream that may not be easily noticeable
Knowledge of sampling and testing methodologies
Posting Date : 03/16/2018
Charlotte, NC, BANK OF AMERICA CORPORATE CENTER, 100 N TRYON ST,
Dallas, TX, BANK OF AMERICA PLAZA, 901 MAIN ST,
- United States
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
Assistance for Applicants with Disabilities
Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .
Diversity & Inclusion
At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Frequently Asked Questions
Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.