McKesson Pharmacy Logistics Lead - Central Fill Operations in Cheektowaga, New York

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.

We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.

Join our team of leaders to begin a rewarding career.

Current Need

Monday through Friday

8:00am to 4:30pm

Position Description

Assist supervision in planning and organizing logistics for mail/specialty & retail prescriptions. Monitor specialty & mail products shipping exceptions daily and resolve issues through coordination and communication between carriers, McKesson & customer. Resolve any shipping exceptions that occur with customer stores outside of New York State. Coordinate alternate logistics during forecasted weather events or heavy shipping time periods (i.e., Thanksgiving/Christmas holidays). Coordinate and deliver monthly shipping reports to customer and Central Fill operations Manager. Support production and act as back-up to the Mail Team Lead.

Key Responsibilities:

  • Act as primary point contact for customer’s Mail Support Center & Specialty Managed Care Team logistics issues

  • Tracking/monitoring couriers, both national and local

  • Problem resolution with courier pickups & deliveries

  • Answering customer support center & store inquiries regarding pickups & deliveries

  • Communicate with customers or supervising personnel in a professional manner while addressing questions, problems, and requests for service

  • Oversee relationships with FedEx, UPS, UPSMI, USPS & Lasership

  • Escalate all shipping concerns in a timely fashion to management and customer

  • Work independently, with minimal direct supervision, to creatively problem-solve and quickly develop complex solutions for logistics problems to facilitate quick resolution.

  • Operate as the point of contact for customer’s issues concerning the mail/specialty business.

  • Assist with general support of pharmacy operations when necessary

  • Adherence or compliance of policies and procedures/ SOPs

  • Develop new SOPs

  • Communicate with peers and supervisors about operational concerns and assist in resolving these concerns

  • Lead logistics continuous improvement projects

  • Adhere to and promote the company’s Shared Principles (ICARE & ILEAD)

  • Maintain effective communication across all functional lines.

  • Provide peer support and mentoring to fellow employees, identify training opportunities as needed.

  • Maintain confidentiality when necessary

  • Assist in comment form research and communication for logistics related concerns.

  • Act as back-up for Mail Team Lead & support production when necessary.

  • Order and coordinate deliver of "return to sender" packaging supplies to all store locations (once per year)

  • Coordinate the collection and pick-up of Hazmat materials at the site

  • Any other assigned duties as needed

Minimum Requirements

4 years distribution experience

Critical Skills

  • Strong and thorough knowledge of logistics processes, procedures, products, programs, services, and mail processes.

  • Outstanding communication and interpersonal skills

  • Strong customer service skills preferred

  • High level of computer literacy. Able to navigate and download reports from carriers

  • Intermediate level of proficiency in Microsoft Excel and Word

  • Proven record of success in analyzing/troubleshooting a problem and developing a successful course of action

  • Proficient with all logistic value chains (i.e., FedEx, UPS, Convergence, UPSMI & USPS)

  • Proficient with the GlobalShip shipping application

Additional Knowledge & Skills

  • Strong attention to detail

  • Enthusiasm and positive attitude with outstanding initiative and ability to work independently

  • Prior training experience preferred


HS Diploma or Equivalent

Physical Requirements

Ability to perform lifting (weight varies based on product)

Walking, standing and sitting

May perform order filling requirements if emergency exists

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Job: Distribution Operations

Organization: McKesson Pharmaceutical

Title: Pharmacy Logistics Lead - Central Fill Operations

Location: New York-Cheektowaga

Requisition ID: 18000990