McKesson Pharmacy Logistics Lead - Central Fill Operations in Cheektowaga, New York
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.
As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.
We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.
As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.
Join our team of leaders to begin a rewarding career.
Monday through Friday
8:00am to 4:30pm
Assist supervision in planning and organizing logistics for mail/specialty & retail prescriptions. Monitor specialty & mail products shipping exceptions daily and resolve issues through coordination and communication between carriers, McKesson & customer. Resolve any shipping exceptions that occur with customer stores outside of New York State. Coordinate alternate logistics during forecasted weather events or heavy shipping time periods (i.e., Thanksgiving/Christmas holidays). Coordinate and deliver monthly shipping reports to customer and Central Fill operations Manager. Support production and act as back-up to the Mail Team Lead.
Act as primary point contact for customer’s Mail Support Center & Specialty Managed Care Team logistics issues
Tracking/monitoring couriers, both national and local
Problem resolution with courier pickups & deliveries
Answering customer support center & store inquiries regarding pickups & deliveries
Communicate with customers or supervising personnel in a professional manner while addressing questions, problems, and requests for service
Oversee relationships with FedEx, UPS, UPSMI, USPS & Lasership
Escalate all shipping concerns in a timely fashion to management and customer
Work independently, with minimal direct supervision, to creatively problem-solve and quickly develop complex solutions for logistics problems to facilitate quick resolution.
Operate as the point of contact for customer’s issues concerning the mail/specialty business.
Assist with general support of pharmacy operations when necessary
Adherence or compliance of policies and procedures/ SOPs
Develop new SOPs
Communicate with peers and supervisors about operational concerns and assist in resolving these concerns
Lead logistics continuous improvement projects
Adhere to and promote the company’s Shared Principles (ICARE & ILEAD)
Maintain effective communication across all functional lines.
Provide peer support and mentoring to fellow employees, identify training opportunities as needed.
Maintain confidentiality when necessary
Assist in comment form research and communication for logistics related concerns.
Act as back-up for Mail Team Lead & support production when necessary.
Order and coordinate deliver of "return to sender" packaging supplies to all store locations (once per year)
Coordinate the collection and pick-up of Hazmat materials at the site
Any other assigned duties as needed
4 years distribution experience
Strong and thorough knowledge of logistics processes, procedures, products, programs, services, and mail processes.
Outstanding communication and interpersonal skills
Strong customer service skills preferred
High level of computer literacy. Able to navigate and download reports from carriers
Intermediate level of proficiency in Microsoft Excel and Word
Proven record of success in analyzing/troubleshooting a problem and developing a successful course of action
Proficient with all logistic value chains (i.e., FedEx, UPS, Convergence, UPSMI & USPS)
Proficient with the GlobalShip shipping application
Additional Knowledge & Skills
Strong attention to detail
Enthusiasm and positive attitude with outstanding initiative and ability to work independently
Prior training experience preferred
HS Diploma or Equivalent
Ability to perform lifting (weight varies based on product)
Walking, standing and sitting
May perform order filling requirements if emergency exists
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.
Job: Distribution Operations
Organization: McKesson Pharmaceutical
Title: Pharmacy Logistics Lead - Central Fill Operations
Location: New York-Cheektowaga
Requisition ID: 18000990