Thermo Fisher Scientific Human Factors Engineer / Researcher in Chelmsford, Massachusetts

Job Description

Job Title: Human Factors Engineer/Researcher

Req ID: 74186BR

Division/Business Unit: Lab Products Division

Band: 6

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

The Human Factors Engineer role is part of the Laboratory Products Division (LPD) which unites deep scientific expertise, a collaborative culture and rich resources to deliver the lab equipment and consumables that our customers need to achieve their scientific goals – quickly, reliably and safely. Our smart lab solutions make it faster and easier for our customers to focus on what matters most – delivering answers and innovations that save and improve lives.

How will you make an impact?

As a Human Factors Engineer and Researcher within the Experience Design Center, you’ll bring key customer insights to internal product teams and ensure that customers always have a voice in new product design. You’ll also push for the most usable, effortless experiences for customers as they use Thermo Scientific equipment in their labs and facilities.

What will you do?

  • Act as a supporting researcher on larger projects, and lead on smaller user research programs. Work with stakeholders to understand project objectives, identify when user and design research should be conducted, and determine appropriate research methods, including but not limited to ethnographic research, focus groups, and usability testing.

  • Assist in the development and deployment of research plans, including participant recruitment, testing logistics and protocol. Conduct and manage testing, independently or with a project team.

  • Conduct and/or manage data processing. Analyze and synthesize user research and define appropriate functionality and product requirements to drive short term wins or future re-designs. Support project teams synthesis of user research data with other technical and business data. Analyze research findings, develop insights and present to project teams and stakeholders.

  • Work with interdisciplinary teams of designers and engineers to generate concepts and specifications for both physical and digital interfaces and demonstrate those concepts to key stakeholders.

  • Develop user personas and scenarios to clarify results of user research and focus the teams design efforts on the needs of key users.

  • Perform detailed analysis of internal and external products.

  • Provide accurate, well-defined, and articulate verbal and written presentations to stakeholders.

  • Conduct frequent and direct contact with stakeholders regarding deliverables and general project communications to maintain and improve stakeholder relationships and to ensure stakeholder satisfaction.

How will you get here?

Master’s degree in human factors, usability engineering, psychology and/or research from an accredited school and 3+ years of work experience or a Bachelor’s degree in the same fields and 5+ years of relevant work experience.


Successful candidates will have experience in supporting and ideally managing user research programs with the goal of improving usability through user centered design. Candidates should also be knowledgeable about ergonomics, and experience in medical or lab settings is a plus. The Human Factors Engineer/Researcher is expected to work with limited supervision, to exert initiative, and support team members on assigned projects.

Knowledge, Skills, Abilities

  • Capable of juggling a number of priorities and delivering results in a high pressure, dynamic environment.

  • Expertise in a broad range of UX patterns and solutions; knowing how, when (and when not) to use them.

  • Ability to interact with a variety of stakeholders in a cooperative and productive manner with limited supervision.

  • Highly developed interpersonal and communication skills.

  • Project management experience.

  • Excellent written and oral presentation skills

  • Commitment to the customer and to product quality.

  • Passion for identifying problems and inventing solutions for the user.

  • Demonstrated proficiency conducting end-user research, including ethnographic research, usability testing, concept testing, and task analysis.

  • Successful candidates can translate what they know about people into actionable design insights.

  • Some domestic and international travel may be required.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today!

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.