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Marsh & McLennan Specialist - Claims Service - Marsh & McLennan Agency - Chesterfield-Maryville, MO in Chesterfield, Missouri

Why choose Marsh & McLennan Agency (MMA)? Make a career. Make a difference. When you work at MMA, you’ll experience real opportunities to help people and businesses become more safe, secure, and successful. With MMA, you can create a career that matters. Interested? Marsh & McLennan Agency (MMA) located in Chesterfield, MO may be the place for you. As an MMA colleague, you’ll get personal and professional development, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement. Discover how much is possible as you grow or advance your career. POSITION SUMMARY: Provide prompt, accurate and courteous service in accordance with proscribed claims and customer service requirements. Serve as an advocate for and liaison with multiple stakeholders (internal and external) involved in claim resolution. Knowledge in both Workers Compensation and Liability disciplines with primary focus on Workers Compensation Claims. INTRADEPARTMENTAL RELATIONSHIPS: Reports to: Executive Vice President, Business Insurance Supervises: N/A ESSENTIAL FUNCTIONS: Processes claims and lawsuits by gathering information and reporting to the insurance company by: Completing necessary claim forms (non-work comp) from written or verbal reports of claim information given by clients, claimants, witnesses and producers for submission to carrier same day, ascertaining specific coverage’s required and evidence coverage exists and is in effect. Logging all claim activity in specific claim account. Complete suspense and follow-up within two (2) days on all requests of clients, producers, account coordinators. Ensures that claim information for all open and closed claims is maintained in accordance with agency procedures by: Documenting all conversations and correspondence in the eMMA System or Record of Telephone conversation form on work comp. Updating notification of company claim number and adjuster in the eMMA system. Updating notification of payment, denial and status in the eMMA system. Processes all Client requests for service, including: Claim status inquiry. Submitting information to insurance companies or claims adjustment companies the day request received. Informing Producers/Account Managers of all significant losses. Reviewing all coverage possibilities or questionable coverage denial by carrier. Schedule and attend claim reviews on specifically identified accounts in concert with service plan. Handle day-to-day claims management of large, complex accounts Assist client with settlement value discussions with carrier. Provide Claims expertise to Producers, meeting directly with the existing or prospective client in support of the producer when needed Review and project clients’ Experience Modification Rate (EMR) including detailed analysis and benchmarking Develop special handling instructions on all large complex accounts and work with carrier to ensure commitment. Assist client with settlement value discussions with carrier. Assist in completing stewardship reports with loss control and provide significant input Maintain current knowledge of specific state laws and communicate to clients when appropriate by: Attending seminars Reviewing subject material periodically Communicating with carrier adjusters and attorneys to get current information. MARGINAL FUNCTIONS: Run loss runs from insurance companies’ on-line systems for specific clients, as requested by Account Manager. Prepare loss exhibits (cause of injury, repeat offenders, etc) as requested by Account Manager. Assist with research of case law regulation changes and client notification bulletins. Participate in new business capability presentations and/or new business meetings with producers. ADDITIONAL RESPONSIBILITIES NECESSARY TO SUCCESSFULLY COMPLETE ROLE Any other duties that may be assigned POSITION QUALIFICATION REQUIREMENTS: Education/Training: Required: High School or equivalent Preferred: Insurance or Business Degree Experience: Required: 6-10 years’ multi-line claims experience. Preferred: 3-5 years’ commercial lines agency experience License(s)/Certifications Required: Valid MO Producer’s license On the Job Training Time: 12 months Work Environment and Physical Demands: Physical/visual activities or demands that are commonly associated with the performance of the functions of this job. While performing the duties of this position the employee is regularly required to sit, talk, and hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms, stoop, and kneel. The employee is occasionally required to lift up to 10 pounds. The vision requirements include close vision and ability to adjust and focus. Environmental and atmospheric conditions commonly associated with the performance of the functions of this job. Primarily normal office conditions; the noise level is moderate. Marsh & McLennan Agency (MMA) provides colleagues the freedom to make a career and difference. We encourage you to explore your curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. More than just insurance brokers, we believe that a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep employees engaged and productive including: health and welfare, tuition assistance, 401K, employee assistance program, volunteer opportunities, and other programs. You can apply your talent in bold ways that make a difference – at MMA. For more information about our company, please visit us at: . R085350-en R085350