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BMO Financial Group Branch Experience Design Leader in Chicago, Illinois


The Branch Experience Design Leader will work on deployment teams that are focused at ensuring our most important transformation initiatives are successful. This role will be part of the Business Transformation work stream under the Business Transformation Lead with early involvement in assessing and defining business engagements in creating transformational solutions and implementing on the recommendations. This includes leading current state diagnostics, scoping and defining future state, and involvement in labs, pilots, and implementation. The Branch Experience Design Leader works with Business partners to meet the business and enterprise’s needs and to ensure it aligns with BMO’s Brand.

  • Lead small to medium sized project streams, projects, business transformation initiatives, take ownership to follow through on our commitments with on the ground support and continuous improvement post implementation

  • Apply a structured approach to facilitate problem solving, identify root causes, and guide partners to make informed decisions

  • Proactively suggest changes that address opportunities or issues. Align others behind opportunities/ impacts, and influence them to take action

  • Develop knowledge of various areas of the business and use this to identify potential impacts or opportunities that haven’t been identified yet

  • Appropriately apply BMO’s Organizational Change Management Framework on their engagements

  • Help leaders identify ways to integrate their change story into larger organizational vision

  • Stay connected to industry best practices for consulting, strategy, design and change leadership trends and applying them to the business engagements

  • Seek new perspectives and challenge what is possible. Pose the right questions and share best practices to allow partners to develop long term strategies. Speak up, be candid and authentic. Break barriers and connect the dots across business, operations, technology, and key partners



  • Minimum 3-5 years of experience with progressively increasing responsibility in business process improvement, project lead on business transformations, or Organizational Change Management lead on business transformations

  • Experience in a transformational, fast-paced environment

  • Experience managing small to medium-scale work streams within transformation initiatives

  • Experience in Consulting is considered an asset

  • Experience facilitating meetings

  • Experience running engagements as the Organizational Change Management Lead, Lean Lead, or Six Sigma Lead is considered an asset

  • Experience building stakeholder relationships

  • Experienced in project planning and problem solving


  • Able to articulate the value of Organizational Change Management on Business Transformations

  • Able to lead discussions with stakeholders and can effectively guide conversation to stated objectives

  • Able to promote dialogue to achieve actionable conclusions

  • Able to make decisions within appropriate time frames and with sound justification, and can learn from mistakes

  • Able to manage ambiguity given little to no direction and synthesize complex information into meaningful messages and recommendations

  • Comfortable working both under direction as well as independently

  • Able to persuade, convince or influence in order to have a specific impact or effect

  • Experience in facilitating meetings

  • Capable of applying a structured approach to facilitating problem solving, identifying root causes, and helping partners to make informed decisions

  • Capable of managing stakeholders, anticipating their needs, and gaining alignment for strategies

  • Clear understanding of process redesign fundamentals and definitions

  • Skilled in planning, coordinating, tracking, and controlling different parts of a moderately complex project

  • Able to structure work plans for moderately complex activities with support

  • Strong analytical and problem solving skills

  • Strong communication skills both written and verbal

  • Able to write high-quality, and structured documents requiring minimal rework. Demonstrates understanding of audience in development

  • Strong skills with core Microsoft Office suite. Can create professional-level material from scratch, or effectively tailor templates to meet specific project needs

  • Strong business analysis capabilities (statistical / graphical)

  • Team player, motivates others, recognizes achievements and creates excitement around goals

  • Skilled in understanding the impact of a change, and planning effective interventions

  • Understands, describes and navigates existing work, organization and power structures, and makes recommendations with a clear sense of organizational impact

We’re here to help

At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Job Field:

Process Improvement

Job Schedule:


Primary Location:

United States-Illinois-Chicago