Deloitte Client Account Management - Consumer & Industrial Products - Manager - Chicago in Chicago, Illinois
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Manager, Client Account ManagementWe re looking for an energetic self-starter with outstanding organization skills; a natural networker who s adept at building relationships to work with a dynamic and prominent retail client. As a Client Account Manager (CAM) at Deloitte, you will serve as the trusted advisor to the account leadership and support account teams to build effective relationships, win and manage work. You ll oversee all operations and marketing activities keeping our PPMDs armed and in front of the client, linking Deloitte offerings and eminence to client needs. You ll deliver and support function priorities, collaborating with the account leadership to bring the best of each function to the client. You ll share what other teams are doing and new approaches. You will be the important link between the firm and the account team.Work you ll doThe CAM Manager will work closely with account leadership to shape the client account strategy, implement it effectively and consistently, manage account operations and marketing. Responsibilities will be based on client relationship objectives and the needs of the account team, and will include some or all of the following: Client Impact/External Facing Activities: Develop and execute Client Service Strategy and Planning, Client Service Assessments, Marketing Strategy, Client and Alumni Relationship Management, Client Meeting Preparation, and Proposals. The CAM is expected to bring new ideas and solutions to the client account team and should have the comfort and confidence to do so. Account Operations/Internal Team Management Activities: Design and manage account meetings, evaluate and curate team communication strategy and execute it effectively, opportunity management, onboarding/offboarding of team members, knowledge sharing and management, and support account financial management as needed Contract, Risk and Quality Management Activities: Manage contractual obligations and other activities as well as the account s Confidential Information Program. Coordinate with Security and Risk Management to ensure adherence to both Deloitte and client confidentiality requirements.The teamAt Deloitte, clients are at the heart of everything we do. As a part of Market Development, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Financial Services; Consumer & Industrial Products; Life Sciences & Health Care; Public Sector; Federal; Technology, Media & Telecom; or Energy & Resources). CAMs work directly with account leadership teams and act as the single point of contact for account operations and marketing-related requests. CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our teams to provide the best Deloitte Client Experience.QualificationsRequired: Bachelor s degree Demonstrated team-building and management experience Minimum 5 to 7 years work experience Strong organizational skills Strong project management skills Ability to adapt to a changing environment Exceptional interpersonal and communication skills Proficient in Microsoft Office suite strong PowerPoint and Excel skills critical Excellent analytical and problem-solving skills Experience mentoring/counseling othersPreferred Experience working in a professional services firm, particularly in consulting Retail or Healthcare experienceHow you ll growAt Deloitte, we help you shape the future direction of your career. We offer comprehensive development planning as well as training, mentoring, and coaching to help you grow from within. From hands-on experience to increases in responsibility to rewarding teamwork, Deloitte nurtures talent by providing supportive leadership.BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.Deloitte s cultureOur positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world.Recruiter tipsWe want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals.
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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