Bank of America Credit Services Team Lead II - Agency Management in Chicago, Illinois

Job Description:

Role Specific Description:

Leads team in delivering superior deal closing and administrative agent service for Borrower and Lender clients. Has effective follow-up and problem solving skills. Leads Agency initiatives represents us in in enterprise endeavors. Fosters a strong risk management quality control culture. Adapts to and leads changes to simplify and improve process.

Coaches teammates on leading deal closings, agency officer code of conduct, documentation strategies, communicating. Facilitates team engagement to continuously improve, manages team workloads, prepares and administers performance and salary reviews, communicates and implements changes in policies and procedures. Ensures accurate lender contact access to information, information security standards, syndicate voting and modifications, collateral administration, and/or documentation exception reporting depending on the responsibilities of the team. Has leadership experience.

Knows how the business makes money. Understands his/her role in growing the business. Knows the risks of the business. Instills customer/client focus in all employees. Invests time in customer/client-facing activities and communicates effective across audiences. Builds partnerships outside of his/her own team or function. Integrates technology, tools, and staff to drive agency fee revenue, reduce costs, manage risk, and add value to internal and external clients.

Recruits, selects, develops, and retains top talent. Acts quickly to coach up or coach out mediocre / poor performers. Freely coaches up, down and across the company. Recognizes and reinforces improvement. Translates plans/policies into specific goals, tactics, action plans and deliverables. Sets “stretch” performance standards for self and others and holds associates accountable for results. Balances data, logic and intuition in timely decision making and generates practical, sensible and simple solutions to problems. Models the changes expected of others and build commitment to change. Demonstrates curiosity, inventiveness, and maintains a healthy skepticism.

Enterprise Role Overview:

Has effective follow-up and problem solving skills and may represent the department in meetings. Is capable of assuming responsibility for special projects. Leads the team in the delivery of superior client service while also maintaining the integrity of the Global Portfolio Management and other designated Business Partners credit database. Coaches associates on loan servicing and documentation requirements. Facilitates team input for continuous improvement efforts, manages team workloads, prepares and administers performance and salary reviews, and communicates and implements changes in policies and procedures. Ensures accurate loan accounting, loan and collateral administration, and/or documentation exception reporting depending on the responsibilities of the team. Has minimum of 2 years of experience as a team leader.

Required Skills:

  • Leadership: effectively leads others by example, creates positive energy in the face of challenges, operates with flexibility and openness, and instills a sense of trust.

  • Risk Management: Ability to quickly grasp and manage the Line of Business reputation, legal, and operation risk.

  • Change Manager: is a Navigator of change of process, technology, product, complexity, and organizational structure. Responsive, shows initiative and strong problem-solving skills.

  • Legal: Basic knowledge of commercial credit agreement and related documentation.

  • Communication: Excellent client, business partner, and employee communication skills. Skilled with Microsoft Outlook, PowerPoint, Excel, and Word and is familiar with project management principles. Effectively problem solves.

Desired Skills :

  • Knowledge of syndicated credits and administrative agency duties.

  • Project Management certification (Greenbelt).

  • Microsoft Visio, SharePoint, OneNote proficiency.

  • Identifies and resolves key issues found in lengthy and complex legal documents or breaking situations.

Posting Date : 04/11/2018

Location :

Chicago, IL, 135 S LA SALLE ST (IL4135),

  • United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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