Bank of America Digital Channels Manager in Chicago, Illinois
Act as a Digital Channels Product Manager for the CashPro Assistant and Reporting suite of products.
Core function and role requirements
Manage the CashPro Assistant Analytics and Forecasting, and CashPro Accelerate products.
Co-manage CashPro Reporting product capabilities across digital channels (CashPro Online, CashPro Mobile, CashPro Connect, CashPro API).
Interact with clients to gain insights related to business needs and to provide product training.
Represent the Digital Channels line of business during production support.
Contribute to analysis and recommendations related to a new channel billing structure and administration simplification.
Participate in data collection and analysis to measure baseline client servicing behavior and ongoing adoption of online solutions within the suite of CashPro Assistant capabilities.
Define a product roadmap for CashPro Assistant, incorporating current and future capabilities, including the implementation of chatbot with artificial intelligence.
Facilitate management routines around the product financial life cycle, inclusive of revenue and total cost of ownership (TCO)
Must be intellectually curious
Strong detail orientation: Clearly understands data beyond top level analysis. Must be able to conduct deep analysis, identifying and assessing questions stemming from initial data findings
Strong communication skills: written, verbal, visual presentations and effective listening skills
Excellent interpersonal and relationship-building skills with the ability to communicate effectively with senior managers
Ability to influence others
Must think strategically and make sound judgment calls
Excellent organizational and program management skills
Proven ability to work in a demanding, fast-paced global environment; must be able to leverage cross-functional teams to deliver results to meet specific deadlines
Flexible work style to accommodate working with partners across the globe
Ability and desire to think creatively to deliver business results both independently and as part of a team
Technical skills: Advanced Excel, Tableau, API, AI, Robotics, PowerPoint, Word, Access, SharePoint
Undergraduate degree required. Minimum: BS or BA degree; Business, Engineering, or Computer Science degrees preferred
Critical thinking/ problem solving skills
Financial services and/ or banking knowledge and experience
Requirements definition and data mapping
Ability to work in a team environment and to manage and perform multiple tasks simultaneously
Ability to provide creative solutions both independently and as part of a team for unique client needs
Knowledge of Treasury Management and digital channels solutions
Strong influencing capabilities based on knowledge and experience
** Please note- this roles corporate title and band level can change based off of the experience the candidate has.
Posting Date : 02/23/2018
Chicago, IL, 135 S LA SALLE ST (IL4135),
New York, NY, BANK OF AMERICA TOWER, ONE BRYANT PARK,
- United States
Travel : Yes, 15% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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