Hilton Director of Performance and Analytics - The Drake in Chicago, Illinois

The Drake is now hiring for an experienced Director  of Performance Analytics to join its team!

What will I be doing?

Manage multiple (4-5 hotels) Labor Management System (LMS) sites coordinating key tasks and deliverables including strategic and tactical direction and analytical support. Work directly with property leadership and Center for Operational Excellence (COE) team to innovate and deliver best-in-class LMS and Operational Effectiveness (OE).  Analyze and monitor labor effectiveness for all jobs and optimize for optimal service at minimum cost.


·         Ensure timely and accurate completion of Responsibility Matrix tasks

·         Conduct routine and ad-hoc analysis of all available labor metrics in accordance with COE guidance

·         Coordinate primary labor management activities for multiple properties 

·         Provide adequate balance and attention to each business unit

·         Devise, communicate and execute strategies and directions for Hotels, evaluating efforts to ensure the effectiveness and efficiency of the property’s labor management

·         Implement plans for identified labor standardization opportunities in concert with operations managers

·         Establish and monitor procedures and processes in relation to Labor Management

·         Interact with Hotel operations with respect to the performance of departmental labor objectives and assist with the interpretation of financial data

·         Identify negative trends and create solutions with property leadership

·         Recommend corrective action and direct existing staff in implementing action plans

·         Assess actual performance against standards to determine whether the department is on target to reach its goals and urge corrective actions as necessary

·         Analyze Labor Management programs and measure against corporate benchmarks as well as industry standards

·         Coordinate benchmarking labor data with P&L data

·         Develop execution plan to implement long term goals for the Property that become the basis for short term goals and annual operational planning

·         Develop the appropriate objectives for each department’s labor and direct the methodologies by which those objectives are going to be accomplished.  

·         Ensure objectives synchronized with Budget and Forecast processes

·         Access HLBFS, Essbase and SALT for hotels in Group to collect and analyze pertinent data

·         Work within established departmental budget

·         Review and make appropriate adjustments in activities and expenses

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Job: Finance

Title: Director of Performance and Analytics - The Drake

Location: null

Requisition ID: HOT05RKG