Marsh & McLennan Executive Assistant in Chicago, Illinois

Job Overview:

To provide executive level administrative support to 1-3 Partners.

Key Responsibilities:

Business Development

  • Build relationships with clients and client EAs

  • Understand the business goals and objectives of each supported Partner and help to push them forward proactively

  • Maintain and update current list of contacts and business activities in CRM database

  • Track and maintain sales activity/pipeline with each Partner

  • Proactively spot clients that haven’t been called upon and/or who need follow up

  • Execute requested follow-up calls for client mailings

  • Assist the Marketing Department with the co-ordination of customized mailings


  • Prepare letters, proposals and other documents using Oliver Wyman formatting styles

  • Maintain diaries for Partners, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriate

  • Proactively spot opportunities to add internal and external meetings; interviews, staff meetings, follow up

  • Assist with scheduling for complex projects as requested by the Partner and/or project team

Travel Arrangement

  • Coordinate travel and accommodation, book cars, rail tickets, etc.

  • Develop understanding of Partner scheduling and travel preferences

  • Coordinate travel efficiently by grouping client meetings where possible ("you're in Paris to see XYZ Company, shall I try to set up a meeting with X Company because we haven't spoken to them for three months")

Daily administration

  • Work with HC to obtain work permits and visas

  • Manage documents and project deliverables when requested

  • Notify staffing and Practice EAs of extensions/re-negotiations

  • Manage storage or disposal of confidential client information

  • Act as central point of contact for all assigned Principal/Partner administrative needs, liaise with other support departments as necessary

Timesheet and Expense Reporting

  • Prepare monthly timesheets for each assigned Principal/Partner

  • Prepare all expense reports and/or delegate to a team assistant when necessary

Team Support

  • Provide coverage for EAs who are out of the office to ensure seamless support to Principals/Partners

  • Provide short-term coverage for Principals/Partners who may be in the midst of an EA assignment transition or who are new to the Firm

  • Provide training and support to new EAs

  • Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team


Experience Required:

  • Bachelor’s degree preferred

  • At least three years’ experience at working in an administrative or customer service position.

  • Experience in financial services, management consultancy and/or a professional services environment a plus

Skills and Attributes:

  • Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal

  • Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards.

  • Excellent communicator and negotiator – able to deal effectively with people at all levels across a multicultural environment

  • Maturity, poise and judgment

  • Ability to maintain and respect confidentiality

  • Ability to think strategically and contribute to development of departmental model

  • One who takes constructive feedback in stride and incorporates feedback quickly

  • Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment

  • Ability to undertake projects and produce quality and timely results

  • Self-starter, strong initiative, confidence and ability to work with little guidance

  • Collaborative team player

  • Positive attitude, sense of fun: is collegial and friendly

  • Ability to juggle several tasks at once, to prioritize and manage own time -Not a clock watcher or someone who is unwilling to step outside their job description

  • Methodical, organized and excellent attention to detail

  • Flexible attitude; embraces change, hard-working, cost conscious and results driven

  • Committed to the company and add to the life and culture of Oliver Wyman

  • Authorized to work in the United States

Technical Skills:

  • Excellent Word, PowerPoint and Excel skills

  • Expert knowledge of Outlook

  • Knowledge of CRM systems (Microsoft Dynamics), a plus but not necessary

How to apply:

  • Please send CV and cover letter to:

  • To learn more, please follow us on Facebook, LinkedIn or Twitter: @OliverWyman.