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BMO Financial Group Head, Portfolio & Business Management in Chicago, Illinois


The Head ofBusiness Management, Technology is accountableto support the U.S. CIO, working with the line of business andcorporate support areas,gathering, integrating and translating informationto promote the effective operation ofthe U.S. Technology group.

This rolewillleadanalysis, decision/impact assessment, and recommendations to driveprioritization and execution of technology / digitization initiatives acrossthe function and to monitor organizational and application health and emergingrisks with respect to both external and internal factors.The role is accountable to develop andimplement talent strategies that enable the U.S. Technology group to build aneffective workforce of the future, identifying and closing skill gapsinternally and working with HR and other partners to source external talentwhere appropriate.The incumbent will bethe central point of contact for strategic and priority initiatives, leading ateam of professionals focused on business and financial management, servicedelivery, audit, governance, communications and change management to ensure theachievement of business objectives.

As the first line of defense, ensure risk taking fallswithin the risk appetite, policies and guidelines through program execution andinternal controls which are in place and functioning effectively to protect BMOoverall.

Strategy, Planning & Execution

  • Guides the respective technology leadership teamsin the enhancement and operationalization of the operating model of Technology,understanding business requirements to proactively deliver technology solutionsacross the U.S.

  • Establishesand maintains relationships with key stakeholders both internally andexternally, to achieve strategic objectives.

  • Works with appropriate leadership and businesspartner teams to define objectives, frameworks and metrics for the technologystrategic planning process.

  • Leads the development and support of business,investment and resource plans, in partnership with the leadership team andalignment to architectural roadmaps, business strategies, enterprisetransformation activities and compliance standards, to ensure plans supportdelivery and outcomes.

  • Provides thought leadership and ongoing monitoringof results to the leadership team to ensure objectives are being met,recommending actions as required to remain on track.

  • Ensures continuousalignment of project investments and initiatives with business strategy basedon changing functional needs, resource capacity constraints, risk exposure, andinterdependencies

  • Developand execute communications strategies that improve employees’ and keystakeholders’ understanding of the Technology strategic direction, reinforcethe vision-strategy-brand-values link, and impart the expected behaviors andactions necessary to drive business performance.

  • Understands emerging trends to identify future corecapabilities and develop strategies to build a pipeline of candidates,internally by designing programs to reskill our employees and provide careergrowth and externally by establishingand leveraging innovative partnerships to enhance and augment talentstrategies.

  • Takesresponsibility for special projects and other initiatives on behalf of the U.S.CIO

Risk Management

  • Manages risk andminimize losses through audit, monitoring and control reports and functions,ensuring compliance requirements, audits and verifications are completed inaccordance with Bank Policies & Procedures and regulatory, legal andethical requirements.

  • Ensuresthe effective planning and control of unit operating expenses in accordancewith business forecasts to ensure spending is maintained within budget.

  • Identifies the impact of proposedprocess/program/technology changes on current processes, to optimize efficiencyand minimize disruption.

  • Promotes and supportthe Bank’s risk culture, ensuring an environment of open communication andeffective challenge and establishing the “tone from the top.

  • Ensures governanceand frameworks are aligned to risk appetite and risk management policies andguidelines, and protect BMO’s organizational image and reputation.

Enterprise Leadership

  • Supportsthe U.S. CIO to drive strategy that will enhance technology capability andimprove overall productivity by leading the development and implementation ofan operating model that will proactively provide leading edge solutions,eliminate duplication, reduce costs, and increase the function’s effectiveness.

  • Developsand maintains an understanding of industry and competitive dynamics, majorcompetitive moves and best practices to assess and report on their impactwithin the context of related technology strategies.


  • Rolemodel in driving simplicity and productivity enhancements for optimizationacross groups.

Customer Focus

  • Leads,promotes and reinforces BMO’s customer focus to support our vision.

  • Createssimplified processes, focused on end-to-end customer and internal clientexperiences.

  • Drivessustainable improvements in customer loyalty and growth.

  • Adheresand supports enterprise customer experience and brand standards.

People & Culture

  • Develops strategies to deliver andsustain learning as efficiently and effectively as possible to improve overallcapability, effectiveness and operational proficiency of frontline workforce,optimizing delivery by both location and content reusability.

  • Createsa culture that results in leading employee engagement, top talent acquisitionand retention ensuring the development of required organizational capabilitiesto drive competitive advantage.

  • Instillspride and followership with Being BMO.

  • Ensuresalignment between values and behavior that fosters diversity, inclusion andeffective challenge.

  • Developsleaders, plan for succession, and enable high performance.

  • Promotesa culture of integrity, exemplary business conduct and ethical conduct amongall employees in the performance of their duties.


Approval– Authorityto approve policies, procedures and standards within the unit

InformationAccess – Authority to use and access confidential information related to employeeinformation, customer information, product and financial information

Managerial – Authority todeploy resources (physical, financial & human) as appropriate to meetbusiness goals and objectives

Advisory – Authority to provide advice andcounsel to his/her colleagues on proposed strategies, the evaluation ofexisting and potential business initiatives and on internal and externalfactors affecting the function

Coordinating – Authority to coordinate work and/or call people together to discuss/resolveissues. Can persuade people to changecourse and/or act in concert with each other

Monitoring – Authority tocollect or be provided with the required information from others when reviewingand reporting on financial results, determining costs and effectiveness ofcurrent programs and reviewing costs and budget items

Scope & Impact

  • Oversee and manage majorinitiatives

  • Investigate, recommendand/or implement changes to systems, procedures, products and/or people.

  • Partner with othergroups and manage the relationship on joint strategic initiatives and projects.

  • Provide strategicvalue-added professional advice to U.S. CIO and his/her leadership team

  • Hasa direct impact on the productivity and effectiveness of the U.S. Technologyfunction

U.S.P&C Operating Budget: $260 million

U.S.Operating Budget - $400 million

U.S.workforce including dual reporting: 1150

(475FTE plus 675 contractors)

Locations Managed: Chicago, IL;Milwaukee, WI; Danbury, CT; Irving, TX;Livonia, MI

Cross Functional Relationships

Lineof Business Leadership

Technology& Operations

Corporate Support Areas – Enterprise Initiatives,Information & Innovations (EI3), Finance, HR, Risk, Audit and Lega


  • GraduateDegree or related experience/professional designation

  • 10 years’ experience in a Technology environment and a demonstrated history ofsuccessful business management/leadership activities. Experience in Financial Services preferred

  • Excellentinterpersonal and communication skills and proven ability to work effectivelywith all organizational levels

  • Abilityto effectively drive business, culture, and technology change in a dynamic andcomplex operating environment

  • Expertin IT strategic planning, communications, and financial management

  • Expertin IT governance formulation, organizational change management and employeeengagement

  • Strongcustomer and user experience focus

  • Experiencein managing FTE and non-FTE resources

  • RiskManagement

  • Business Planning

  • Finance

  • Managerial Leadership

  • Project Management

  • Strategic Analysis

  • Operational Oversight

  • Talent Development

  • Verbal and Written Communications skills

We’re here to help

At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do– helping people is in our DNA. For 200 years we have thought about the future—the future of ourcustomers, our communities and our people. We help our customers and our communities by workingtogether, innovating and pushing boundaries to bring them our very best every day. Together we’rechanging the way people think about a bank.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have moreways to grow and make an impact. We strive to help you make an impact from day one – for yourselfand our customers. We’ll support you with the tools and resources you need to reach new milestones,as you help our customers reach theirs. From in-depth training and coaching, to manager support andnetwork-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning fromeach other’s differences, we gain strength through our people and our perspectives. BMO Harris BankN.A. is an equal opportunity/affirmative action employer. All qualified applicants will receiveconsideration for employment without regard to sex, gender identity, sexual orientation, race, color,religion, national origin, disability, protected Veteran status, age, or any other characteristic protected bylaw. Accommodations are available on request for candidates taking part in all aspects of the selectionprocess. To request accommodation, please contact your recruiter.

Job Field:

Customer Servicing

Job Schedule:


Primary Location:

United States-Illinois-Chicago