CBRE PIMO Manager in Chicago, Illinois
The purpose of this position is to lead and manage the Performance Improvement Management Office (PIMO) to drive innovation and leverage best practices (internal and external) across operating functions
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategic Initiatives & Governance: Work with the Alliance Director, Account Team and Client to develop annual account objectives and strategic plan Create and manage the PIMO Tracker for the account; housing all strategic initiatives, owners, timelines and deliverable status Identify, develop and lead initiatives to drive continuous improvement in process, cost and efficiency Ensure all initiatives remain on schedule and appropriately coordinated to ensure that issues are addressed, escalated and resolved, and that the program is completed successfully. Support key client meeting materials & presentations. Support key strategic client initiatives as needed. Proactively engage platform teams to support key initiatives Communications, Change Management and Team Engagement
Communicate Safety Moments, Programs for the account Develop tenant and employee communications Draft Internal Team Communications including Senior Leadership team messages, team newsletter and accolades and employee engagement meetings Policies, Procedures & Standards
SPOC for all account Policies, Procedures, Playbooks and Controls and coordinating the ongoing updates Ensure operations comply with Policies, Procedures and Legislative requirements Lead Quality Management program and processes Ensure exceptions and incidents are reported to the required parties and managed effectively to minimize business impact
Other duties may be assigned.
May be responsible for a mix of direct and matrixed reports. Leads by example and models behaviors that are consistent with the company's values.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university. Minimum eight years of related experience.
CERTIFICATES and/or LICENSES
PgMP (Program Management Professional) or PMP (Project Management Professional) certifications preferred.
Ability to comprehend, analyze and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires knowledge of financial terms and principles. Ability to analyze complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company. OTHER SKILLS and/or ABILITIES Strong leadership, problem-solving and analytical skills. Strong process skills. Strong sense of urgency. High level of problem solving skills in ambiguous environment. Strong sense of accountability and ownership. Intermediate skills with Microsoft Office Suite and project management tracking tools.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies, client policy and procedure and business practices to achieve complex results. Responsible for setting project or department deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
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