PwC Power & Utilities - CIS Operational Excellence - Manager in Chicago, Illinois
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PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.
Our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Industrial Products and Services industry team provides strategy, management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. This industry vertical team includesâ€‹ clients within theâ€‹â€‹ Industrial Productsâ€‹ and â€‹Energyâ€‹, Utilities & Mining sectors.
Our Customer consultants help clients to shape their businesses through customer experiences â€“ building bridges between digital and analog, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner and employee experiences.
We use our capabilities in Experience Design, Marketing, Sales, Service, Pricing and Customer Analytics to help our clients better understand the customer, generate sustainable growth and expanded market share, and be always on in an experience economy.
Minimum Year(s) of Experience: 6
Minimum Degree Required: Bachelor's degree
Demonstrates proven extensive knowledge and understanding of Customer Operations in order to sell, lead and execute utilities industry engagements focused on improving the performance of Customer Operations, which includes customer service and revenue cycle functions, and alignment with customer and corporate strategy. Demonstrates proven extensive knowledge and understanding of operations assessments in order to look at both business and IT alignment, capacity and capability and span people, process and technology, including the following aspects regarding the timing of assessments vis-Ã -vis one or more aspects of Customer Operations:
Prior to a major customer transformation initiative, to frame up objectives, requirements, issues and opportunities to be addressed;
Amid a customer transformation initiative to help establish customer operations and related objectives and benefits are realized;
After a transformation engagement to optimize objective attainment and benefits realization; or,
Not in association with a major initiative, but simply helping a utility understand possibilities and priorities and then take steps to address them.
Demonstrates proven extensive Customer Operations-related consulting abilities and success, including the following areas:
Building credibility in the Customer Operations space and the ability to build relationships and influence at all levels within a client;
Identifying compelling implementation opportunities and helping develop them into follow on work; build/grow client relationships to position for larger projects;
Conducting financial analyses and working with benchmarks;
Managing efforts, identifying and addressing client needs: developing and sustaining extensive client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting complex written and verbal materials; defining resource requirements, project workflow, budgets, billing, collection, and,
Working effectively in a high-matrix organization in a self-motivated and self-sufficient manner.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.