Deloitte Salesforce Specialist - Senior Manager in Chicago, Illinois

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Salesforce Specialist - Senior Manager

Location: Open

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you ll do

  • Influence and drive client collaboration so that the Salesforce CoE is positioned to deliver products and services that enable our clients strategic vision and business objectives.

  • Interact directly with Business leaders and end-users from all levels to understand their functional and technical needs and the underlying business drivers and issues. Anticipate future business / technology needs.

  • Drive the conceptual and detailed design and deployment for Salesforce COE projects, and ensure that solutions directly align with business needs and success criteria.

  • Provide expert knowledge and proficiency for Salesforce products and facilitate the collaborative development of technology strategy, standards, roadmaps, and best practices. Service Cloud, Lightening, Mobile, Wave or preferred.

  • Effectively communicate the benefits and trade-offs of proposed Salesforce options to clients

  • Lead Technical Design sessions with the development teams, including the creation of class models, sequence diagrams, and detailed design specifications for ensuring architectural solutions result in a coherent systems design

  • Understand implications of configuration and customization decisions and explain risks, technology costs, and benefits to Channel and DAS Leadership.

  • Monitors compliance to standardized procedures and best practices and creates new policies and processes as needed.

  • Lead production troubleshooting and War Room meetings.

  • Advise on the right mix of customized and standardized functionality that can be effectively supported with the Channel s capacity and budget.

  • Continuously motivate the offshore team and promote an unfaltering mission to drive innovation in solution delivery and support.

  • Work with channel leadership to build Salesforce COE eminence and define growth strategy

  • Stay abreast of changes in Salesforce cloud, mobile and landscapes, and provide guidance around implications to current client instances and DAS long term vendor strategy.

  • Exhibit high level of professional flexibility and facilitate a culture of knowledge sharing and learning from leading practices.

  • Salesforce Project Responsibilities

  • Leads the design, development and delivery aspects of products. Partners with business and technical leaders to deliver, maintain, support enterprise wide business solutions.

  • Ability to soley support new projects and enhancements from start to finish. Includes identifying client requirements and use cases, defining the best approach/option for meeting clients needs, configuring and building the solution, completing test cycles, and deploying final solution.

  • Lead all development aspects of SDLC for Salesforce COE projects in partnership with PMO

  • Ensure all development and maintenance projects are in accordance with channel strategy, and adhere to product and channel vision and product innovation roadmaps.

  • Design and build applications and extensions using declarative platform capabilities, custom - Apex code, web services APIs, and other relevant development technologies.

  • Manage on-going support processes which include system upgrades, release planning, and the change control process.

  • Monitor adoption reports and dashboards and provide consultation on how to improve user productivity.

  • Offshore Team Oversight

  • Manage daily progress and status of deliverables on projects.

  • Manage both internal teams and offshore vendor teams project delivery, plans, and ensure proper staffing.

  • Ensure that all project resources are focused on the effort to which they are aligned.

  • Closely monitor workload of all employees and offshore vendor resources assigned to project.

  • Promote effective teamwork and spirit of partnership.

The team

Members of our ITS team work behind the scenes, but are essential to the Deloitte organization. Our ITS team develop custom enterprise applications and provide IT infrastructure support to clients to ensure that they sustain a competitive advantage and stay ahead of the innovation curve. Our team has the analytical skills needed to parse mountains of data, the technical proficiency required to deliver custom solutions, and stellar communications skills needed to present research, discovery, and recommendations in logical and easily understandable ways.

The 2,200 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools which empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.