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BMO Financial Group Senior Operations Support Specialist- Chicago in Chicago, Illinois


The Senior Operations Support Specialist is accountable to provide focused operational support to Financial Advisors andInvestment Associates in BMO Harris Financial Advisors in an efficient and effective manner. This role is accountable torespond to requests concerning products processes, commissions, research inquiries and system inquiries to maintainthe desired client experience for clients. Knowledge and Skills Describe special knowledge, subject matter expertise,accreditation / credentials, professional designations, skills, years of related work experience, human relations skills, typeof education or degree needed to be successful on this job.

Key Accountabilities

80% Business Delivery and Operations

  • Provide superior customer service to Financial Advisors, Investment Associates and/or clients by addressing questions or inquiries related to product processes, commissions, research requests and system inquiries; respond in a timely and accurate manner.

  • Review and accept new account documentation and open new accounts for clients of BMO Harris Financial Advisors, escalating as necessary to the Sales and Operations Governance and Oversight team.

  • Process routine requests, differentiate transaction types and review documents, escalating issues as required to the Senior Operations Support Specialist or Operations and Workflow Manager.

  • Investigate specific process or operational issues to address specific client issues and follow up in a clear, concise and organized manner so that the service level is maintained.

  • Review and verify more complex transactional data, providing expertise in the process and ensuring that work moves through the system to maintain standards.

  • Undertake independent research assignments and respond accordingly to the Financial Advisor with the best possible output.

  • Maintain internal client management system Perform required routine activities that support effective department operations (e.g., scanning mail and client documentation, preparing welcome letters,

  • etc).

  • Review operational processes and make recommendations to the Operations and Workflow Manager about changes that will improve the service provided to Financial Advisors and Investment Associates and ultimately to clients of BMO Harris Financial Advisors.

  • Participate in projects and special assignments as requested to do so by the Operations and Workflow Manager

20% Risk Management

  • Maintain current information regarding new products and industry standards in specialized area and in accordance with all required regulatory standards.

  • Follow all operational processes and standards set out in policy and procedures to maintain adherence to all regulatory requirements.



  • Bachelor’s degree in Finance, Accounting, Business or related field

  • FINRA Series 7, 24, 63 licenses and other licensees that may be deemed necessary by the business; insurance licensed preferred

  • Minimum of 2-3 years Securities brokerage or and Insurance industry experience

  • Working understanding of product offering and the financial advisory business

  • In-depth knowledge of state and federal laws (insurance and securities)

  • Proficient in Excel, PowerPoint, Word


  • Strong written and verbal communication skills

  • Ability to overcome sales pressure to approve accounts that are deemed unsuitable for the client or firm

  • In-depth attention to detail

  • Working ability to analyze quantitative results and model outcomes

  • Ability to effectively multitask in a fast paced work environment

  • Effective organizational, decision-making and problem solving skills

We’re here to help At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Job Field:

Financial Planning & Advisory

Job Schedule:


Primary Location:

United States-Illinois-Chicago