IBM Solution Representative – Leadership Development in Chicago, Illinois

Job Description

This position is part of a targeted rotational program aimed at accelerating the development of IBM Global Technology Services (GTS) Delivery professionals. All rotations will start in one of our Customer Innovation Centers to fully understand the core of our business. This role will move through various parts of our Strategic Outsourcing Delivery organization from the engagement to transition to a steady state which may include:

  • Working with account and competency teams to ensure customer satisfaction and customer relationship are grown

  • Leading our delivery to contract performance standards and client measurements

  • Driving/managing service commitments

  • Improving quality and consistency of service delivery processes

  • Understanding customer requirements and business opportunity/requirements identification, guidance, support, and closure

  • Providing technical support as needed

Project management methodologies to initialize, plan, execute, control, and monitor a project are needed. Emerging technologies and technical solutions pertaining to client needs should be areas of expertise.

This position requires skills which include leadership, innovation, teamwork, high-impact communication, presentation delivery, and self-motivation.

The start date for these openings will be in summer 2018. This unique program is designed to accelerate development via training, mentoring, and 24 months of rotational experience with actual Strategic Outsourcing Clients. The position will require flexibility for frequent travel and/or ability to temporarily relocate based on rotation location.

Required Technical and Professional Expertise

  • Leadership - 3 years

  • Strong Communication Skills - 5 years

  • Experience in Technical Project Management - 1 year

Preferred Tech and Prof Experience

  • Familiarity with analytics tools and methodologies

  • Work Experience - 1 years

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.