Bank of America Treasury F&S Sr. Specialist - Integrated in Chicago, Illinois

Job Description:

Role Overview - First point of contact for inquiries received from high revenue clients via email channel. Responsible for reading, analyzing and determining appropriate handling of requests. Requests consist of treasury, cash management and/or depository products; including implementation of treasury services. Works with internal business partners to provide resolution to client inquiries and issues. Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and resolve eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to requests received by email and internal partners; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Required Skills:

  • Excellent verbal and written communication skills

  • Detail-oriented and able to multi-task

  • Able to work under tight timelines with multiple priorities

  • Proficient with MS applications (Excel, Word, Outlook)

  • Comfortable using a disciplined development methodology and adhering to development best practices, standards and procedures

  • Ability to establish and maintain effective working relationships with peers, customer group and management

  • Excellent follow through and initiative

  • Demonstrated knowledge and experience in requirements gathering and development

  • Able to take high level information and drill down to detail level that can be shared and communicated to various audience level

  • Able to work independent of direct supervision

  • Highly organized, adapt at time management, andproblem/solving/analytical

  • Excellent interpersonal skills; positive attitude; team player; flexible

Desired Skills:

  • Familiar with GFS, iCon, IDS and BOSS systems. Have knowledge of reading legal documents related to depository accounts, such as a Corporate Resolution and Incumbency.

  • Prior banking experience, knowledge of Treasury Management products

Posting Date : 07/05/2018

Location :

Chicago, IL, 135 S LA SALLE ST (IL4135),

  • United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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