Bank of America Treasury F&S Sr. Specialist - Integrated in Chicago, Illinois
Role Overview - First point of contact for inquiries received from high revenue clients via email channel. Responsible for reading, analyzing and determining appropriate handling of requests. Requests consist of treasury, cash management and/or depository products; including implementation of treasury services. Works with internal business partners to provide resolution to client inquiries and issues. Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and resolve eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to requests received by email and internal partners; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.
Excellent verbal and written communication skills
Detail-oriented and able to multi-task
Able to work under tight timelines with multiple priorities
Proficient with MS applications (Excel, Word, Outlook)
Comfortable using a disciplined development methodology and adhering to development best practices, standards and procedures
Ability to establish and maintain effective working relationships with peers, customer group and management
Excellent follow through and initiative
Demonstrated knowledge and experience in requirements gathering and development
Able to take high level information and drill down to detail level that can be shared and communicated to various audience level
Able to work independent of direct supervision
Highly organized, adapt at time management, andproblem/solving/analytical
Excellent interpersonal skills; positive attitude; team player; flexible
Familiar with GFS, iCon, IDS and BOSS systems. Have knowledge of reading legal documents related to depository accounts, such as a Corporate Resolution and Incumbency.
Prior banking experience, knowledge of Treasury Management products
Posting Date : 07/05/2018
Chicago, IL, 135 S LA SALLE ST (IL4135),
- United States
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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