Marsh & McLennan Implementation Analyst - Employee Benefits in Chipping Sodbury, United Kingdom
The Jelf Employee Benefits Team provide flexible benefits packages to SME clients, tailoring clients benefits packages to their individual needs and supporting them in the implementation of their employee benefits portal.
As a Benefits Implementation Analyst within Jelf you will to act as primary point of contact for client’s and their benefit system implementation issues, establishing effective working relationships with the Senior Benefits Management Consultants and also Jelf clients.
Forge close working relationships with the Senior Benefits Management Consultants and support them in managing client relationships in order to meet client expectations Produce professional and complete documentation/correspondence to clients within agreed Service Level Agreements (SLA’s), in a compliant manner within timescales confirmed by relevant Specifications and project management documents You will be required to work on your own initiative and to prioritise client’s enquiries effectively, keeping the Benefits Management Consultant (BMC) informed of workload and any possible delays in processing/meeting agreed SLA’s Take ownership of all tasks relating to initial implementations and all scheme renewals. You will be required to proactively manage priorities/deadlines, delivery of reports and client documentation accordingly You will be required to take the lead on all client website testing and checking procedures for client builds and renewals Maintain professional relationships with clients, insurers and colleagues, identifying potential issues and escalating as necessary Deliver and accurately maintain all internal and external documentation for website builds/delivery and roll out for all clients Proactively suggest improvement in working methods to benefit clients, streamline processes and support the implementation of improvements in working practices. Demonstrate and apply, on a daily basis, an in depth knowledge of employee benefits and other related product types Take responsibility for delivering exceptional service to all clients, showing respect and take ownership of their enquiries whilst demonstrating excellent knowledge of products and system implementation practices Actively participating in the annual client renewals exercise Working on ad-hoc client projects/requests QualificationsKey skills and experience required:
Previous experience of website implementation and testing Highly analytical mind-set Proven client management/servicing skills Ability to work well and collaboratively with varying levels of stakeholders, both internal and external Able to prioritise workload independently and meet agreed timeframes Knowledge/experience of employee benefits is highly desirable Company overview: Jelf are award winning experts in insurance, risk management and employee benefits for businesses and individuals. Our deep knowledge of both the industry sectors and communities we serve means we can offer advice and solutions that meet our clients' needs today, anticipate what they need tomorrow, and help question if there’s an even better way.
Jelf recently joined forces with Bluefin, bringing together two leading insurance brokers and client advisory businesses. A newly transformed business built on decades of experience with the same purpose, dependability and commitment to excellent service.
We're also part of Marsh and McLennan Companies (MMC) – a global network of experts in risk, strategy and people. With roots dating back to 1871, MMC’s businesses have been helping clients prosper amid changing times, from the Industrial Revolution to the digital age.
Our strength is our expertise and the relationships we build – powerful industry insight and total commitment to our clients and the communities we serve across the UK. And our purpose is simple: helping businesses and individuals thrive through understanding.
MMC offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. R026798-en R026798