Cummins Inc. Afternoon Shift Supervisor in Clairmont, Alberta

Afternoon Shift Supervisor

Description

Cummins Sales and Service – Western Canada is an exclusive distributor for Cummins Inc., the world’s largest independent manufacturer of diesel engines and a global leader in power generation technology. With fourteen branches and over 700 employees across Western Canada, we are a growing company dedicated to providing our customers with solutions they can count on.

If you’re looking for the next step in your career, our Grande Prairie Branch has an opening for an Afternoon Shift Service Supervisor . Reporting to the Service Manager, you will be responsible for supervising our service team and monitoring the efficiency and productivity of the workforce.

Additional responsibilities are described below:

  • Organize work schedule & dispatch technicians to jobs

  • Provide assistance with difficult trouble shooting issues by discussing and developing repair plans with technicians

  • Communicate repair plans with customers and proactively address issues before they escalate

  • Collaborate with the Service Manager to resolve concerns

  • Assist the Service Writer with work order issues and ensure timely invoicing

  • Effectively manage technician productivity, efficiency and safety

  • Ensure all progressive guidelines and published repair practices are being followed

  • Review all work orders to ensure accuracy and maximum realization on labor

  • Participate in employee management activities with the Service Manager

  • On Call coverage rotation as part of the management team

  • Schedule preventive maintenance and repairs for Service Units

  • Supervise and assist the Field Service staff when required

  • Other duties, as assigned

Qualifications

  • Certified/Ticketed Red Seal Heavy Duty Mechanic with very strong troubleshooting skills

  • Must possess a valid Driver's License and a 5 years of clean Drivers Abstract

  • Previous engine experience is required

  • Certification on various Cummins engine families is an asset

  • Excellent organizational, communication and computer skills, preferably with working knowledge of BMS and Insite

  • Ability to handle a fast paced, ever changing, demanding position

  • Flexibility and innovativeness to enhance and increase business

  • Able to coordinate work flow to meet customer demand and control overtime work

  • Skills to focus on customer satisfaction and service efficiency

  • Strong supervisory skills with the ability to motivate and team build.

  • Commitment to promoting and supporting a safe workplace

This position will work 4:00 PM to Midnight, Monday-Friday. Please note that any future shift changes that may occur are made in accordance with the terms and conditions of employment.

We offer competitive wages, a bonus program, benefits package, employer matched Pension Plan, and opportunities for development and career advancement for qualifying positions. We are an equal opportunity employer dedicated to diversity in the workplace.

For more information, please visit www.salesandservice.cummins.com

We thank all applicants, but only those selected for further consideration will be contacted.

Job SERVICE

Primary Location Canada-Alberta-Grande Prairie-Canada, AB, Clairmont, Cummins Western Canada

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Oct 10, 2018, 3:55:40 PM

Unposting Date Ongoing

Req ID: 180006HA