Eaton Corporation IT -Business Relationship Manager in Cleveland, Ohio

Senior IT Business Relationship Manager -Tax Legal Investor Relations Business Development CPA Communication

The Senior IT BRM will be based at Eaton Center located in Beachwood, OH. No relocation is being offered for this position. The candidate must reside within 50 miles of Beachwood, Ohio.

The Business Relationship Manager (BRM) portion of this role is expected to be the single point of contact aligning the Strategic Plans of IT and the Function, Vet Projects/Programs for reasonability, Manage Support Complaints and Prioritize Projects. BRMs actively participate in all key Operations status and Profit Planning activities.

This individual will identify opportunities, programs, builds consensus across customer base and IT, develop business cases (with ROI analysis) to secure funding, and execute initiatives through the appropriate build teams. This role spans multiple business processes.

The Program Management portion of this role is expected to be the single point of contact for the business into IT to achieve Service Delivery commitments, Facilitate Escalations, Resource Management Delivery Personnel, Mitigate Risks and Govern Project Delivery. This BRM will be responsible for Program Management for Contract Lifecycle Management, TAXi and OWM.

This role is responsible to:

  • Ensure significant programs and projects are delivered effectively and reliably to meet the strategic business objectives – includes all aspects of planning, process design, process definition, measurement, reporting, budgeting and execution.

  • Ensure customer alignment with IT strategy, IT guiding principles and organizational/Eaton strategy

  • Ensure all stakeholders are engaged, programs and projects are completed and return on investment is realized

  • Establish customer project priorities & communicate customer issues/needs with IT. Point of contact for customer escalations and complaints

  • Define IT Structure; restructure IT organization to meet changing business needs; cross-train and lead to succeed

  • Perform vendor management and contract negotiations and reviews

  • Utilize complex processes and organizational change management

  • Lead and drive complex programs and projects (often in parallel) leveraging the Corporate Functions and all the other IT CoEs as required.

  • Govern all Projects/Programs by reviewing Plans, Risks, Quality Results and Issues; Ensure there is a Mitigation Strategy

  • Manage 6 project managers/business/functional analysts and is expected to proactively identify opportunities for IT solutions to generate business value and provide input to Strategic Planning.

  • Manage the following functions and sub functions: Tax, Legal, Corporate Secretary, Investor Relations, Community and Public Relations, Corporate Communications, Corporate Business Development and Planning and Economics.


Basic Qualifications:

Bachelor’s Degree from an accredited institution

10 yrs Project Management experience

5 yrs experience working with internal business partners

3 yrs experience with profit planning, capital vs. expense rules, managing resource recoveries

Legally authorized to work in the United States without company sponsorship.

Preferred Qualifications:

Manager of people experience

Bachelor's Degree, MBA a plus

Knowledge of Corporate and Operations Applications and processes (HR, Finance and Financial processes, Tax, ERPs, etc.)

Experience working with Fortune 500 Organization

Position Criteria:

Strong Command Skills; relishes leading, taking unpopular stands if necessary, encourages direct and tough debate but isn't afraid to end it and move on, is looked to for direction in a crisis, faces adversity head on, energized by tough challenges. Strong written and communication skills. Combination of strategic and tactical planning and execution.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: North America – US/Puerto Rico

Organization: Corporate Sector

Job Level: Manager

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: Relocation from within hiring country only

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.