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KeyBank Product Manager in Cleveland, Ohio

Product ManagerinCleveland, OHatKey Bank- Corporate

Date Posted: 6/11/2020

Job Snapshot

  • Employee Type: Full-Time

  • Location: 100 Public Square Cleveland, OH

  • Date Posted: 6/11/2020

About Us

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

Job Description


Accountable for KeyBank and third party fee income services, including P&L ownership, forecasting and delivery of associated financials. Sets and manages to both drivers and outcomes of performance (financial and behavioral).

Analyzes and optimizes client experience and financial returns of fee income services. Assist in forecast fee usage, revenue, attrition and profitability based on current models as well as macro data.

Evaluates new fee income opportunities, including the design of value added fee income service opportunities in line with target client segments.

Manage profitability drivers of consumer fees to ensure they meet profitability hurdles and fiscal plans.

Educates and trains both branch and contact center teammates regarding products and services – responsible for driving the development and deployment of all sales and marketing content.

Third party management of associated vendors, along with risk management controls associated with services.

Oversee multiple vendor relationships and associated products relating to checking products, fees and services.

Work with various business lines and support areas to enhance existing fee-based products and bring new products/services/channels to market based on business strategy, industry experience, market analysis, customer analysis/needs identification.

Develop initial and ongoing product, service and third party vendor risk assessments, and manage quarterly/annual reviews.

Lead teams cross functionally, including Sales and Marketing, Client Experience, Branch and Call Center Operations, Technology, and Legal and Compliance to ensure timely delivery of fee projects.

Ensure strict adherence with product policies and guidelines to ensure all legal and compliance are met; oversight of consumer disclosure and change in terms communication strategies.


1-3 years experience in fee-income product development or management preferred

Financial and analytical thinking and the ability to forecast

Experience in developing and launching fee-based consumer products, required

Understanding of Retail Banking products and segment needs

Direct P/L responsibility

Ability to think/act strategically, while delivering tactically with a keen focus on details

Strong business management presentation and Powerpoint skills

Vendor relationship management capabilities

Proven ability to drive projects from concept to rollout in cooperation with various business units and third party partners

Self-starter and team player with a structured approach to achieve tight timelines on complex deliverables

Bachelor s degree in Business, Marketing or Finance preferred

Demonstrated communication skills and ability to work within a team environment.

Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc).

Ability to work on multiple projects at once and prioritize delivery based on key objectives


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.