KeyBank Sr. Communications Consultant in Cleveland, Ohio

Sr. Communications ConsultantinCleveland, OHatKey Bank- Corporate

Date Posted:7/14/2018

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  • Employee Type:


  • Location:

100 Public Square

Cleveland, OH

  • Job Type:


  • Experience:

Not Specified

  • Date Posted:



The Senior Communications Consultant acts as a strategic and collaborative advisor by providing effective communications support including: the development of integrated communication plans, drafting and editing documents for a targeted employee population, providing communications support for change management activity and acting as liaison between various stakeholders. Success criteria include: ability to develop and implement communication plans that align with the business objectives of assigned business area; timely and effective handling of daily requests and establishing a reputation as an accessible, approachable and responsive team member of the line of business and/or functional area/s.


  • Analyze communication needs, determine objectives and design effective communication strategies

  • Consult with business partners to proactively identify and drive communications that align with Key s overall strategy

  • Deliver strategic communications using established protocols that connect employees with business strategies, resources, tools, policies and procedures that they need to do their jobs

  • Develop messaging and senior leader talking points to support business area objectives

  • Provide communications support for change management activity as needed

  • Consult and coordinate the communication needs of line of business and/or functional area(s) to create comprehensive, high-impact plans that inform and engage employees, educate and build awareness and help improve business performance

  • Understand and stay informed of LOB/functional area strategy and direction; adapt communication plan and deliverables as appropriate

  • Develop, prioritize and adapt project timelines and communication schedules to meet business needs

  • Deliver on communications output in timely and accommodating manner

  • Develop and maintain strong collaborative and collegial relationships with business partners,

  • Participate in project teams and support other lines of business as requested

  • Consistently demonstrate Key s related leadership behaviors including: effective collaboration and accountability


  • Bachelor s degree in Communications or related field

  • 5 years minimum relevant experience

  • Excellent written and oral communication skills; proficiency in editorial and proofreading ability

  • Demonstrated creativity and ability to develop innovative and compelling communications

  • Proven ability to manage multiple projects in fast-paced environment under general direction from manager

  • Ability to produce a large volume of high-quality communications materials with attention to detail

  • Strategic thinker with ability to anticipate client needs and demonstrate level of influence based on understanding of business area

  • Demonstrated flexibility and adaptability in order to accomplish goals in evolving business environment

  • Ability to effectively collaborate; proven track record of solid relationship-building

  • Highly motivated and team-oriented self-starter with leadership potential

  • Proven comfort level/experience working with mid to senior level management; demonstrates level of professional presence

Preferred Skills:Knowledge of banking or financial services

ABOUT KEY:KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.ABOUT THE BUSINESS:KeyBank has administrative services in place that help support the business. These include: Finance, Human Resources, Legal, and Marketing. KeyBank s Corporate Center supports strategic initiatives through multiple teams which provide distinctly different, yet interrelated, disciplines for the KeyBank Leadership team and its business groups. The Corporate Center protects and enhances Key s brand through thoughtful and deliberate messaging and responsible banking. Our proactive approach and significant expertise engage both internal and external constituents – employees, clients, shareholders, investors, regulators, legislators, community advocates – by adding value, positively influencing their perceptions, and instilling a sense of confidence in Key.FLSA STATUS:ExemptKeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.JobID: 29676BR