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KeyBank Sr Product Manager in Cleveland, Ohio

Sr Product ManagerinCleveland, OHatKey Bank- Corporate

Date Posted: 11/24/2019

Job Snapshot

  • Employee Type: Full-Time

  • Location: 127 Public Square Cleveland, OH

  • Job Type: Banking

  • Experience: Not Specified

  • Date Posted: 11/24/2019

About Us

Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.

Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.

Job Description


The Consumer Payments Sr. Product Manager will be responsible for development and implementation of strategies to drive profitable growth and continuous improvement within the Consumer Payments business which encompasses credit card, debit card and health savings accounts. Using strong analytical skills, this position is accountable for on-going performance monitoring and assessment of a specified operational area or portfolio segment in order to leverage insights to formulate innovative and fact-based strategies. The individual must possess a high proficiency in the areas of interpersonal skills and influential leadership to effectively collaborate and align cross functional team members including technology, operations, marketing, analytics, risk and compliance as well as leaders from the branch network, contact center and digital channel to mobilize and execute on strategic and tactical initiatives.


Analyze business performance within assigned operational unit or portfolio segment to identify favorable and unfavorable variances and underlying drivers

Leverage performance insights, industry trends, industry research, benchmarks and competitive intelligence to formulate innovative strategies to gain competitive advantage and deliver superior results

Establish strong partnerships across functions and lines of business to ensure successful and cohesive teamwork.

Lead cross functional teams including Sales and Marketing, Client Experience, Branch and Contact Center, Operations, Technology, Analytics, Risk and Compliance to ensure flawless and timely delivery of projects

Develop oversight and performance management metrics to efficiently manage and track successful implementation of projects

Partner with channel leaders to ensure channel readiness for campaigns, product changes, product launches, changes in policies and procedures and process improvements

Establish and implement monitoring routines to measure the efficacy of implemented tactics including summarized results and key learnings

Ensure strict adherence with product policies and guidelines to ensure all legal, compliance and audit standards are met

Take a leadership role in preparing and administering various operating council and business review meetings as well as preparing delivering presentations to executive leaders.

Manage and effectively prioritize work efforts in order to deliver on commitments.


Bachelor s degree in related field or equivalent experience is required

3 to 5 years of experience in banking/financial services.

Understanding of credit card and debit card products and the associated drivers of profitability

 Strong quantitative and analytical skills are required

 Ability to think and act strategically and deliver business plan goals

 Ability to prioritize effectively and identify activities most important in driving business results

 Excellent communication skills, both written and verbal

 A high degree of flexibility and the ability to adapt to a dynamic list of priorities

 Strong presentation and Powerpoint skills

 Ability to work independently utilizing independent judgment to make sound decisions

 Highly organized with ability to drive complex projects

 SAS and Tableau proficiency preferred


-On the job training


127 Public Square

Cleveland, OH 44113


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.