IBM Watson Health - Manager of Quality Assurance in CLEVELAND, Ohio

Job Description

The Manager of Quality Assurance be a key member of the Product team, managing software testing for all of our Explorys Platform products. We have a talented group of engineers who need an enlightened leader to continue our drive toward continuous integration and automated testing of our solutions. The development and product management team you will work with is world-class. The technology stack is broad, including Hadoop/Spark, Linux, Ruby on Rails, Java, and more.

Essential Functions:

  • Develop, document, and execute best in class quality standards, policies, and procedures

  • Drive adoption of best practices in code health, testing, and maintainability

  • Drive increased efficiency across your teams, helping testing and engineering teams measure and increase velocity, leveraging product and technology reuse with consistent lifecycle management

  • Work closely with the engineering team to establish processes and controls to ensure that our software is released with the highest possible quality

  • Coach, mentor, and lead distributed team members

  • Guide and assist those within your purview to think through different software testing scenarios from the customer’s perspective as part of the story definition

  • Communicate effectively up and down the management team with a clear understanding of business direction, strategy, and results

  • Influence decision making through active partnership with cross-functional teams

  • Work closely with customer support on determining root causes for defects reported by customers - recommend changes to prevent similar occurrences

  • Measure product quality through meaningful quality metrics

  • Plan and manage budgets related to scope of team

  • Foster an environment of continuous learning and improvement

  • Contribute to ongoing education initiatives

  • Assist with on-boarding of new engineers

Required Technical and Professional Expertise

  • 5 years of experience with software testing for platform products

  • 3 years of management experience

  • Ability to build advanced automated testing frameworks

  • Experience leading software test engineering practices in an Agile environment, preferably Scrum

  • Experience leading cross-team TDD standardization for SDLC

  • Knowledge of software testing processes and experience with both experience taking products to market and new product introduction process

  • Demonstrated ability to function in a high pressure production support environment and make informed real-time decisions based on business priorities and implications

  • Strong business acumen with the ability to:

  • Benchmark processes and software delivery against competition

  • Build value proposition with total customer focus

  • Understand the competitive landscape in latest trends and technologies in software test engineering, particularly test automation engineering

Preferred Tech and Prof Experience

  • Preferred experience working with and configuring JIRA

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.