Oracle Customer Success Manager EMEA in COLOMBES Cedex, France
Customer Success Manager EMEA
Management Cloud - Customer Success Manager (CSM)
Oracle’s Cloud CustomerSuccess Mission is to make cloud happen.
We focus on:
- Maximise and
Accelerate Oracle PaaS/ IaaS Adoption
PaaS/IaaS Utilization, Driving for the Most Appropriate Use Cases Selection and
- Ensure a
Successfull, Smooth and Secure Cloud Service Usage Experience
- Drive the net
Within our organization we are recruiting for a brand new
role to cover Oracle Management Cloud Services.
As a Management Cloud - Customer Success Manager in Oracle,
you manage and assist our customers' Adoption Journey Oracle Management Cloud
related technologies and ensure they get the most out of their investment.
You will be guiding them through all phases of the customer
journey – always with a focus on helping customers get the maximum out of their
increasing the cloud adoption rate. This role is technical hands-on, business
and commercial oriented.
Drive the Oracle Management Cloud adoption within the contract base
Creates Use Cases and Customer Business Cases and drives their
- Supports the EMEA Tech Cloud Customer Success Managers to achieve
targets. This includes customer onboarding (technical hands-on workshops or use
case workshops), architectural advisory, use cases identification, and
implementation guidance, monitoring and reviewing of key adoption milestones
- Identify potential for growth and work with the Account team to
successfuly close this
Driving high customer Satisfaction through the cloud adoption
Partner with internal Oracle stakeholders to align account
activities with the customer's business case and strategy
- Actively develop personal knowledge of industry/market sector,
client's business challenges and competitive and economic landscape
Educate customers on new features / cloud services/ use cases
Monitor and identify adoption and utilization trends, provide
recommendations based on risk and customers’ business needs
- Assisting with or leading the development of relevant material such
as workshops, demonstrations and training.
- Maintain relationships with Product Management and ensure that
feedback to/from the EMEA Customer Success organisation is prioritised
An overall understanding of Cloud and cloud offering
Knowledge of Software Products in the Systems Management Market place.
Good understanding of Service Delivery for all 7 layers of the OSI
stack, and what it takes to manage and trouble shoot these heterogeneous
platforms, including .Net, Java, NodeJS, Python etc.
- An understanding of SOC
technologies delivering UEBA & SIEM is desirable.
Thorough knowledge of system and application design.
Working knowledge of heterogeneous application languages and IT
system that support them
- Excellent verbal and written communication skills: needs analysis,
positioning, business justification, closing techniques.
- Ability to persuade others
through presentations, demonstrations, and written communication.
- Good listener, product and client centric attitude, strong in
Fluent in English
Willingness to travel to customer locations (approx. 40%)
Detailed Description and Job Requirements
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle
- s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
Location: GB-United Kingdom
Other Locations: FI-Finland, ES-ES,Spain-Las Rozas, IE-IE,Ireland-Dublin, IT-IT,Italy-Cinisello Balsamo, SE-SE,Sweden-Solna, NO-Norway, BE-BE,Belgium-Vilvoorde, FR-FR,France-COLOMBES Cedex, DK-Denmark, NL-NL,Netherlands-Utrecht, CH-CH,Switzerland-Geneva, PT-Portugal, CH-CH,Switzerland-Baden-Daettwil, IT-IT,Italy-Rome
Job Type: Regular Employee Hire