Oracle Expert Services - OMC in Colorado Springs, Colorado
As a leader within the Expert Services organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client*s satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery. Establish vision for Creative/Campaign Services that will align with product and industry trends.
Serves in a first line management role. Plans, organizes, directs and controls the work activities and staff of an Expert Services practice. Supports Sales efforts involving delivery from his/her Service Line. Manages client relationships and is responsible for the quality of Expert services delivered by his/her service line. Can lead the design, develop, test, and launch complex email campaigns and interactive programs using the Interact platform on-time, on-budget, and without an errors. Gather, manage, and execute client specifications. Review project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Design & deliver internal/external training. Demonstrate leadership and mentor other members. Handle client escalations. Manage team of expert resources by allocating resources, forecasting, hiring, reviewing quality reports, & ensure development/training for team. Represents development organization at client meetings and presentations. Develop and publish code standards and train cross-functional teams.
5 years of professional experience. 1-3 years Management experience in a Software Development organization preferred. Excellent presentation skills. Excellent written and oral communication.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
POSITION: Manager, Campaign Services
LINE OF BUSINESS: ORACLE MARKETING CLOUD
REPORTS TO/:/Senior Consulting Director
DIRECT REPORTS TO THIS ROLE: 8-17
/(Outline key/overall objectives of the role)/
Campaign Services is a key team within the Oracle Marketing Cloud Consulting Organization responsible for delivering full service campaign execution for our managed services customers.
The Campaign Manager plays an important role in the managed services ecosystem, reporting into the Sr Consulting Director and supporting its peer consulting teams. In this role, you will lead a team of global campaign specialists and team leads responsible for delivering white glove service through product expertise, delivery excellence, and having a strong customer focus. The Campaign Manager will be responsible for driving ongoing improvements in areas such as; operational efficiency, campaign quality, revenue growth, team culture, career growth and development and working with the global team.
(/Outline specific tasks/responsibilities of the role)/
Scope: Oversee a team of global campaign specialists and team leads with a focus on high performance, customer satisfaction, campaign quality, employee engagement and commercial success.
Department innovation and optimization: Responsible for delivering on full Campaign Service Offering. Contribute to the offering evolution by sharing ideas around new customer needs and future trends, executing on innovative staffing plans and process enhancements, meeting evolving Client expectations, and supporting ongoing changes in technology.
New Business Support: participate in new business and renewal activities as required. Deliverables include: LOE generation, proposal summarizing inclusions & out of scope items, staffing plan, solution design, and project scope. Provide deal review feedback ensuring language aligns with offering, staffing skillset, and resource availability.
Fiscal Responsibility: general T&E management, team chargeability targets, maintaining optimal delivery margins, and application of a global delivery model where applicable.
Technology: contribute to product direction through regular feedback: changes in industry demands, roadmap, usability (Oracle and Client user stories), bugs, and product efficiencies.
Employee management and development: to include training, performance management, career development, skill development, etc.
Delivery excellence: ensuring process standardization and governance practices across your team, application of reusable artefacts, ongoing KPI measurement and report out, and implementation of industry best practices.
Production and operations management: responsible for client allocation, queue management, escalation management, and resource forecasting/capacity planning within assigned book of business.
Thought leadership: move and inspire campaign team members through innovative concepts and translating them into action.
Documentation: responsible for ensuring team compliance with account documentation requirements. To be reviewed quarterly.
Reporting: management, productivity, chargeable activity, incident analysis, and adhoc reporting.
Best Practices: work directly with team and cross-functional stakeholders to help drive campaign services best practices.
Collaboration: with implementation, account management, deliverability, creative, strategy, Tech, and project teams to identify digital strategies and solutions that will best meet client s needs.
Culture: Drive a global team player culture, with a focus on positive values, collaboration and creating a positive and successful working environment.
RELEVANT EXPERIENCE and TRAINING
/(Indicate the essential experience, qualifications and attributes required to perform this position effectively)/**
5-7 years relevant experience in email marketing or interactive marketing industry required
Proven leader of high performing teams delivering complex, fast-paced and high-volume digital campaigns and programs
Advanced knowledge of HTML, database marketing, and web technologies
Ideal candidate will excel in creating a global inclusive environment, possess an infectious positive can-do attitude, ability to inspire team members, maintains a collaborative approach when working across teams, and deliver results under pressure
Bachelors degree in Information Technology or related degree
Extensive skills and experience developing and overseeing production management processes to drive quality.
Passion for digital media and marketing automation, with strong knowledge of emerging technologies and trends.
Very strong understanding of cloud marketing automation, and experience with relevant email marketing platforms (e.g. Responsys, Eloqua).
Experience with budget and finance management.
Excellent knowledge of Microsoft Office suite including Project, Visio, PowerPoint and Word.
Proven ability to be a team player.
Strong communication and presentation skills with the ability to communicate and negotiate in a professional manner with clients and internal staff.
Passion for growing and mentoring a high performance team
Title: Expert Services - OMC
Location: United States
Requisition ID: 19001GHN
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