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Oracle Technical Analyst 3-Support in Colorado Springs, Colorado

Technical Analyst 3-Support

Preferred Qualifications

PreferredQualifications

This position is for a Technical

Support Professional with a functional background in Financials. Candidates

should have a good understanding of Oracle EBS or other ERP Financial Software

knowledge.

Experience in the accounting lifecycle with knowledge of common enterprise structures

setup, journal processing, financial reporting, interfaces, period close

processes and activities and Financial Reporting Workspace are highly desired.

Support or consulting experience with Oracle Financials or other ERP Financial

solution is preferred.

Responsible for providing excellence in customer service support,

track-incidence, diagnosis, replication, troubleshooting, and resolution of

complicated and critical cases. The focus of this position is to provide

Customer Service on a technical and functional level and to ultimately drive

complete and total resolution of each service incident.

Functional/Technical Knowledge & Skills

  • Excellentanalytical and problem solving skills

  • Strongwritten and verbal communication skills. Experience communicating atall levels of client organizations is a plus.

  • Aptitude in creation ofprofessional documentation is required.

  • Strongunderstanding of ERP product(s), specifically Financials

  • EBSFinancials experience preferred; working knowledge of EBS AccountsPayables is desired and experience with Accounts Receivable, GeneralLedger, Fixed Assets, or other ERP Financial Solutions is a plus.

  • Functional/Technicalbackground in assigned product area (. Financials) and exposure toassociated systems and software

  • Technicalskills in any of the following are desirable: RDBMS, SQL, PL SQL, XML,Java, J2EE and Oracle ADF, SOA and Web Services

  • Understandingof structured SQL statements and how they are executed in the RDBMS (SQL/PLSQL) helpful

  • Abilityto read and decipher software Log and Trace files, Web ServerOptimization, Server configuration as well as the ability to act upon thefinding to determine a problem resolution .

Detailed Description and Job

Requirements

As a member of the Support

organization, your focus is to deliver post-sales support and solutions to the

Oracle customer base while serving as an advocate for customer needs. This

involves resolving post-sales non-technical customer inquiries via phone and

electronic means, as well as, technical questions regarding the use of and

troubleshooting for our Electronic Support Services. A primary point of contact

for customers, you are responsible for facilitating customer relationships with

Support and providing advice and assistance to internal Oracle employees on

diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface

to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers

(VARs) for resolution of problems related to the installation, recommended

maintenance and use of Oracle products. Have an understanding of all Oracle

products in their competencies and in-depth knowledge of several products

and/or platforms. Also, you should be highly experienced in multiple platforms

and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and

developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment.

May have project lead role. 4 years experience with Core products or five years

experience with Applications products and have a technical degree i.e., BS

Computer Science/Management Information Systems/Science/

Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven

professional/ technical experience, i.e., demonstrating an understanding of

Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer. Allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, national origin, sexual orientation, genderidentity, disability and protected veterans status or any other characteristicprotected by law.

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: Support

Location: US-CO,Colorado-Colorado Springs

Job Type: Regular Employee Hire

Organization: Oracle

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