Oracle Technical Analyst 4-Support in Colorado Springs, Colorado
Technical Analyst 4-Support
ORACLE'S GLOBAL SUPPORT
Oracle Exadata DBA -
Oracle's Global Customer Support Team - Exadata Engineered Systems - supports Oracle customers in a state of the art Oracle facility in a collaborative, highly technical environment.
A successful candidate will have:
Oracle Exadata - Oracle 13c/12c/11gR2/11g
In depth knowledge of ASM architecture
In depth knowledge of RAC architecture
RMAN - Backup & Recovery
Experience with clustering technologies from different vendors
Thorough understanding of the Oracle database features
Extensive hands on interaction with large Database management systems
Good understanding of Support tools and Oracle diagnostics a plus
Programming and troubleshooting knowledge in C , C
Good knowledge on Unix, Linux and/or Windows operating systems
Good hardware debugging skills
We offer strategic technical support to assure the highest level of customer satisfaction and knowledge exchange. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid complex issues. We will be expected to become an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Location: US-CO,Colorado-Colorado Springs
Other Locations: US-FL,Florida-Orlando, US-CA,California-Redwood City, US-UT,Utah-Lehi
Job Type: Regular Employee Hire