Pearson Change Management and Communication Specialist in Columbia, Maryland

Change Management and Communication Specialist

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.orders.

The Change Management and Communication Specialist will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Management Specialist will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Supervision

While the Change Management and Communication Specialist does not have supervisory responsibility, this person will have to work through many others in the organization to succeed. The Change Management and Communication Specialist will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. The Change Management Specialist may also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions. They will also support project teams in integrating change management activities into their project plans.

Roles and responsibilities

Apply a structured methodology and lead change management activities

  • Assess the change impact

  • Complete change management assessments

  • Create change management strategy

  • Identify, analyze, prepare risk mitigation tactics

  • Identify and manage anticipated resistance

  • Consult and coach project teams in Change Mgmt and Comms

  • Create actionable deliverables for the five change management

  • levers: communications plan, sponsor roadmap, coaching plan, training plan,

  • resistance management plan

  • Support communication efforts

  • Support training efforts

  • Support and engage senior leaders

  • Coach managers and supervisors

  • Support organizational design and definition of roles and

  • responsibilities

  • Coordinate efforts with other specialist

  • Integrate change management activities into project plan

  • Evaluate and ensure user readiness

  • Manage stakeholders

  • Track and report issues

  • Define and measure success metrics and monitor change progress

  • Support change management at the organizational level, Enterprise

  • Change Management

  • Manage the portfolio and change load

Qualifications

Skills and qualifications

  • A solid understanding of how people go through a change and the change process;

  • Experience and knowledge of change management principles, methodologies and tools

  • Exceptional communication skills – both written and verbal

  • Excellent active listening skills

  • Ability to clearly articulate messages to a variety of audiences

  • Ability to establish and maintain strong relationships

  • Ability to influence others and move toward a common vision or goal

  • Flexible and adaptable; able to work in ambiguous situations

  • Resilient and tenacious with a propensity to persevere

  • Forward-looking with a holistic approach

  • Organized with a natural inclination for planning strategy and tactics

  • Problem solving and root cause identification skills

  • Able to work effectively at all levels in an organization

  • Must be a team player and able to work collaboratively with and through others

  • Acute business acumen and understanding of organizational issues and challenges

  • Familiarity with project management approaches, tools and phases of the project lifecycle

  • Experience with large-scale organizational change efforts

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MD-Columbia

Job: Communication

Organization: North America Connections

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Sep 12, 2018

Job Unposting: Oct 12, 2018

Schedule: Full-time Regular

Req ID: 1812654

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.