AT&T Service Manager, VTC and Video (Duluth) in Columbia, Maryland
- Managing operational VTC & Video team responsible for local
hands-on support of hardware, software and firmware.
- Ensuring service
levels and objectives are met.
- Creating and implementing operations
improvements to meet established objectives across multiple facilities.
Developing processes for leveraging and using resources to meet customer
- Developing and maintaining communications with management and staff
to ensure that service is delivered on time and within budget or contractual
- Investigating and resolving matters of significance as
- Ensuring appropriate planning of the impact of connectivity
outages, service level agreements and other issues.
- Preparing and
providing program management reports and briefings, manage deliverable
schedules and support process improvement.
- Maintaining/tracking project
status (Integrated Master Schedule, documentation status, etc.);
assign/track status of key actions/tasks; keep leadership informed on
status. This is a supervisory job with responsibility to direct, plan and
apportion work of employees including interviewing, selecting, training,
recommending the setting and adjusting of rates of pay and hours of work,
coaching and assessing performance, and ensuring compliance with company and
Experience, and Education : Service Manager shall have 19
years of experience which can be a combination of education and work
experience, to include experience as a program or project manager in managing
projects and contracts of similar scope, type, and complexity. A Master’s degree is
equivalent to 6 years of experience, a Bachelor’s degree is equivalent to 4
years of experience and an Associate’s degree is equivalent to 2 years of
Required Clearance: TS/SCI
with FS Poly.