Transdev IT Manager in Columbia, South Carolina

Overview

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

The Information Technology Specialist plans, directs and manages the technology activities of the transit operation. This requires a strong understanding of both technology and business practices.

Responsibilities

Key Responsibilities:

  • Provide real time support for local users, which includes use of the Transdev’s service desk tool to help track service tickets.

  • Manages and supports technology resources including hardware, software, web applications, etc.

  • Responsible for maintenance and support of servers, PCs, peripherals, security systems, recording systems, and service providers to ensure continuous connectivity and system operations.

  • Develops training/policy material and trains staff as necessary to continually improve their ability to use software and hardware resources. Ensures compliance with company’s I.T. and Internet policies.

  • Coordinates with corporate Transdev IT Support to help diagnose and resolve problems, if needed.

  • Monitors system health, logs events, ensures adequate virus protection, and removes unauthorized software.

  • Leads the location’s Business Continuity and Disaster Recovery Plan and ensures that all processes are in place to ensure continuous operations and that the most up-to-date recovery options are available including coordination off-site storage and emergency operations solutions.

  • Manages stringent confidentiality and security procedures at all times to protect client data and to ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) and the contract.

  • Maintains inventory of computers, telephones, peripherals, etc. including current login account information for LAN, websites, telephony, and application software.

  • Provide After-hours support which may include nights and weekends.

  • Other duties as assigned

Qualifications

Education, Licensing, and Certifications :

Education Preferred:

  • Bachelor degree preferred.

Experience :

Field and years of experience required:

  • Minimum of 6 years experience supporting applications, network, server and desktops

Skills and Knowledge Required:

  • Astute understanding of people, management processes, and customers’ needs.

  • Must possess strong interpersonal, communication, and leadership skills because they are required to interact not only with staff members, but also with other people inside and outside their organizations.

  • Must have an understanding of how a business functions, how it earns revenue, and how technology relates to the core competencies of the business.

  • Demonstrated ability to plan, assign, and supervise the work of subordinate employees engaged in a variety of activities.

  • Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.

  • Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.

  • Ability to maintain a variety of complex records and to prepare reports.

  • Excellent communication skills both written and oral.

Pre-Employment Requirements:

  • Drug testing and background check

  • Testing related to job requirements

Physical Demands:

The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Work is generally done sitting at a desk, utilizing repetitive hand and wrist motion. Lifting, stooping, pulling, and bending is required. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions.

  • 95% of work is accomplished in doors and in air conditioned or well ventilated facilities.

  • 5% is done remotely using modems, laptops, e-mail and the Internet.

  • 5% travel to offsite locations.

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

Requisition ID 2018-9161

Position Category Information Technology (IT)

Internal Code #TNA

Internal Reference 787

Internal Code 3 Ind1

Company/Division Transdev Services