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CBRE EMS Coordinator in Columbus, Ohio

CBRE | FacilitySource provides an innovative, technology-driven, single-source facility management and support solution to leading brands in retail, banking, logistics, health care and many other sectors. CBRE | FacilitySource maintains the industry’s largest and most reliable data repository to provide business intelligence, transparency, flexibility, support and the Elite Network of Service Providers to save money for our clients and get the most out of their facilities, while offering peace of mind. Established in 2005, CBRE | FacilitySource was acquired by CBRE Group, Inc., the largest commercial real estate services and investment firm in the world, in 2018. For more information, visit


The EMS Coordinator will remotely monitor, trouble shoot and modify building automation/energy management systems (EMS) for HVAC, refrigeration, and lighting controls. Provide remote support to our clients for individual site and portfolio improvements.


Respond to work orders in a set time frame.

Review history of location for potential trends.

Review alarm history to assist in triage of store issues.

Make recommendations to Team Leads on improvements to client systems.

Ability to work with a data repository dashboard.

Check controls for HVAC equipment operation via remote access.

Remotely reset or adjust controls settings to resolve issues and minimize unnecessary HVAC dispatches.

Assist technicians in trouble shooting control problems remotely via phone.

Electronically dispatch work orders to repair contractors, as needed.

Maintain detailed records of activities and completed work orders.

Document actions and related information into the history of the location.

Lighting schedule administration.

Operate a personal computer and related software and demonstrate proficiency to prepare work orders, documents, e-mail and timesheets.

Additional Duties as assigned.


Principles, methods, materials and tools used in the HVAC trade; the hazards and precautionary methods; the theory and practical applications of commercial and solid state electronic control systems; the functions and mechanics of HVAC systems, centrifugal chillers, screw chillers, boilers and pumps.

Basic knowledge on electrical troubleshooting.

Basic understanding on HVAC systems and controls.

Basic understanding of automation system operations.

Read and interpret mechanical and electrical schematics related to the HVAC.

Listen and communicate effectively with a diverse group of people via e-mail or phone.

Demonstrated ability for problem solving.


Strong computer skills including Microsoft Office products.

Detail oriented.

Ability to meet deadlines.

Adaptable to an ever changing environment.

Multitasking capabilities.


This role has two tier levels. To qualify for tier level ll an associate must have the following:

One year experience working in the FacilitySource EMS Department.

Qualifying quality scores.

Be versed in and can operate in all client accounts and EMS systems.


Combination of training and/or experience in HVAC operations and maintenance. Building Automation and/or Energy Monitoring System experience preferred. Minimum one year operating a computer-based HVAC system, for an energy management program, in a commercial setting.


Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans