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Wells Fargo Senior Product Manager - Digital Customer Experience in Concord, California

  • Important Note:* During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The * Payments, Virtual Solutions, and Innovation (PVSI)* team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

THE ROLE

The Deposit Products Group (DPG) Consumer Onboarding and Engagement team is seeking an experienced * Product Manager* for an exciting role focused on driving consumer deposit digital onboarding and engagement. The DPG Digital Onboarding and Engagement product manager will be responsible for developing and implementing strategies and initiatives that engage new deposits customers, ensure efficiencies and mitigate risks while creating a world-class omnichannel customer experience.

This is a unique and visible opportunity to make an impact and add value. The individual will play a key role on enterprise-wide initiatives, including working in collaboration with business partners from Virtual Channels, Marketing, Operations, Risk, and other departments, on innovative digital account open and onboarding of new customers, ensuring a fast and easy account open process and ongoing engagement. In addition, the individual will work across DPG product teams to identify priorities/synergies, ensure consistency and drive effective cross-product business decisions related to digital experience, including digital communications and web content throughout the application and onboarding process.

The ideal candidate will have a broad set of skills and experience including strategy, marketing, product management, process improvement, and analysis, combined with leadership and collaboration skills and proven ability to influence across the organization to drive business objectives.

Responsibilities include:

  • Develop and manage customer engagement strategies based on understanding customer needs, assessing internal and external factors including competitive environment

  • Coordinate with research and analytics teams and leverage output to inform digital customer experience decisions

  • Build and deliver powerful presentations to influence peers, business partners and senior leaders

  • Drive the vision and business requirements for communications, functionality, and services to fulfill customer needs, coordinating with digital and other business partners to implement new concepts

  • Identify product and channel impacts and champion appropriate direction to improve the customer experience

  • Identify and pursue opportunities for increasing deposits customer engagement

  • Work with Legal, Risk and Compliance partners to ensure adherence to regulations and policies and appropriate management of risks

In order to be successful, this Product Manager 5 position requires a dynamic individual with strong leadership, strategy and execution skills and an unwavering customer focus, to perform in a hybrid role of omnichannel product development/management, marketing, business analysis, process improvement, and deposit products subject matter expertise.

Required Qualifications:

  • 10+ years of product management and development experience

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5523954&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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