Marsh & McLennan EB Tech Consultant in Conshohocken, Pennsylvania
Summary The EB Technology Consultant is responsible for serving as the day-to-day liaison for our client contacts and their respective healthcare providers and vendors during implementations, open enrollments, and ongoing benefits administration. This position also works closely with The Employee Benefits Consulting team and MarketLink Manager. Responsibilities include system configurations, creation and execution of test plans, delivering on project deliverables, maintaining employee eligibility, performing quality assurance tasks, resolving escalated client-specific issues, and collaborating with colleagues on client deliverables. Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. Essential Duties and Responsibilities (include, but are not limited to the following):
Accountable for all client deliverables and procedures related to benefit plan design changes for implementations, renewals and ongoing administration;
Review and revise business and plan design requirements and the functional design specifications for system set-ups and configurations;
Responsible for quality assurance tasks for various client deliverables and procedures such as, but not limited to, carrier files, payroll files, billing reports, worksheets, confirms, and inbox requests;
Analyze technical requirements, test plans, training materials and procedure documents;
Execute test plans and test case scenarios to ensure requirements are being met;
Perform data manipulation, mapping, conversions, and validations utilizing internal systems, external files, Access, and Excel;
Monitor, research, and resolve escalated client issues by utilizing Trion’s Issue Management System and other client specific tools, while coaching client team members on resolutions;
Assist with developing client-specific training guides for Call Center staff in support of clients’ benefit plan intricacies and for increased call volume during peak seasons;
Participate and/or facilitate meetings with clients, carriers and other colleagues;
Proactively identify and resolve risks and provide proper escalation for high level resolutions;
Maintain best practices and proactively recommend opportunities for efficiency improvements;
Establish and cultivate relationships with clients, vendors, carriers and internal departments to ensure successful implementations, renewals and ongoing administration;
Coach and train internal members of the consulting team on best practices and client-specific knowledge. QualificationsEducation and Experience:
Bachelor’s degree in related field including the following: Business, Management Information Systems (MIS), Computer Science, Mathematics or equivalent work experience is preferred;
Working knowledge SQL required; Access highly preferred.
Minimum experience of 1-3 years experience within a health care, health and welfare consulting, insurance brokerage, human resources consulting, or employee benefits related industry with experience working through an open enrollment or annual renewal benefits cycle preferred;
Related exposure to Benefits Administration, COBRA, Spending Accounts, HRIS, and/or Payroll environments is a plus.
Maintain a valid unrestricted Life, Accident & Health License in Pennsylvania and meet the continuing education requirements.
Proficiency with Microsoft Word, Excel and PowerPoint to include work experience creating tables, charts, graphs, pivot tables, mail merger and formulas.
This position interacts with and provides service to clients and colleagues alike, so highly level of people-service, collaboration and interpersonal skills required R_010654-en