Samaritan Health Services Supervisor-Customer Service in Corvallis, Oregon

SHS Corporate * SHS Health Plan Operations 100.50000

Corvallis, OR

Administrative/ Professional

1.0 (80 hrs/pp), Day,

  • JOB SUMMARY/PURPOSE

  • Supervises and provides guidance to Member and Pharmacy Service Representatives and Member Services Coordinator on policies, procedures, and workflow. Manages call handling and quality of service. Resolves customer concerns referred by subordinates or other staff. Monitors and evaluates service standards. Responsible for hiring, training, coaching, counseling, and evaluating team member performance. Coaches staff, develops teamwork and team support, manages change and encourages innovation, builds collaborative relationships, encourages involvement and initiative, and develops in others increased vision and commitment to goals. Audit workflow, call content and Facets Customer Service notation.

  • DEPARTMENT DESCRIPTION

  • Samaritan Health Plans is an Insurance Company that creates and delivers products and services that help build healthier communities. As part of an Integrated Delivery System, Samaritan Health Plans believes in giving members a greater role in their health and employers more options for their employees.

  • EXPERIENCE/EDUCATION/QUALIFICATIONS

  • Two (2) years experience in a healthcare Supervisory/Leadership position required.

  • High School Diploma or equivalent required.

  • Four (4) years experience in a healthcare customer service related position required.

  • Experience and/or training with data analysis and process improvements required.

  • Experience with multi-line phones required.

  • KNOWLEDGE/SKILLS/ABILITIES

  • Effective written and verbal communication skills to perform group presentations, tactfully discuss issues, and listen to and understand concepts, rules and procedures. Ability to work with all levels within the organization, facilitate communication, and effectively document related activities.

  • Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.

  • Leadership - Inspires, motivates, and guides others toward accomplishing goals. Achieves desired results through effective people management.

  • Abilities in analytical, problem-solving and communication.

  • PHYSICAL DEMANDS

  • Rarely (1 - 10% of the time)

Occasionally (11 - 33% of the time)

Frequently (34 - 66% of the time)

Continually (67 – 100% of the time)

CLIMB - STAIRS

LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

LIFT (Knee to chest: 24"-54") 0 – 20 Lbs

LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

CARRY 1-handed, 0 - 20 pounds

BEND FORWARD at waist

KNEEL (on knees)

STAND

WALK – LEVEL SURFACE

ROTATE TRUNK Standing

REACH - Upward

PUSH (0 - 20 pounds force)

PULL (0 - 20 pounds force)

SIT

CARRY 2-handed, 0 - 20 pounds

ROTATE TRUNK Sitting

REACH - Forward

MANUAL DEXTERITY Hands/wrists

FINGER DEXTERITY

PINCH Fingers

GRASP Hand/Fist

Posted: 06/13/2018

Req #: 41104

Start Time: 0800 (8:00 am)

Weekend Required: None

Overtime Rule: Exempt

End Time: 1700 (5:00 pm)