Cummins Inc. ORDER MANAGEMENT CUSTOMER SERVICE - SENIOR in Craiova, Romania
ORDER MANAGEMENT CUSTOMER SERVICE - SENIOR
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
Learn more about this role and how you can begin Working Right .
Our Power Systems Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.
This is an excitingopportunity in Craiova for a Order Management Customer Service Representative -Lead
Your impact will be seen in these and otherways:
Sales Support Leads have advanced experience along with supervisor responsibilities within the Order Management Customer Service team. The Lead also has account responsibility for more complex customer accounts which may require adaptation of response or extensive research according to customer needs.
Coordinate Customer Support team consisting of 4 members: planning, prioritizing and scheduling the team’s activities and resources to ensure continuity of service. Reviews progress and evaluates results
Ensure that staff supports customers through proper utilization of departmental tools, systems, documentation, processes and/or procedures
Monitor the status of sales support activities to identify problem areas and adapt procedures to improve the overall performance of the team
Investigates, analyzes and leads cross-functional problem-resolution and improvement
initiatives with Cummins plants and external customers
- Answer more complex, escalated internal and customer inquiries on product availability, prices, delivery times, and the status of orders so that inquires are dealt with promptly and accurately;
Liaise with functional or operational area managers to ensure that sales support activities are integrated with other parts of the business and appropriate for current and future sales activities
Own local departmental metrics, reporting and analysis
Coordinate input from staff to develop comprehensive, proactive communications to customers
Lead local continuous improvement projects and participate in global projects
Responsible for supervising team`s activity making recommendations and providing guidance for the team on the following: customer database update, accuracy of price and costs calculation, high level collaboration and support to Sales, OMCS UK, Materials RO, Planning RO, Manufacturing Engineering RO and Finance RO
Foster Open Communication - Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others. Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner. Must possess strong oral and written communication skills.
Manage Execution - Must have strong ability to multitask and prioritize based on customer demands and workload.
Coaching and Developing skills - Some knowledge or awareness about coach and developing others. Participates as a receiver of structured coaching and development processes and tools.
Establish Plans - Solid understanding of how to establish plans. Develops plans that are thorough, realistic, and effective in meeting goals. Uses basic tools, processes and systems to document work clearly .Integrates planning efforts across work units. Translates objectives into clear tactics for execution. Integrates customer feedback into the process.
Technical Skills - General understanding of order entry processes, systems and overall customer support functions. Knowledge of production planning and back office functions is a plus
Fluent in English language
Advanced Microsoft Office user;
Technical University degree
3 years of previous customers service or supply chain experience
Demonstrated experience with order management and customer service systems.
Team coordination experience is an advantage
Good understanding of supply chain environment
Job SUPPLY CHAIN PLANNING
Primary Location Romania-Dolj-Craiova-Romania, Craiova, Newage AvK Plant
Job Type Experienced - Professional / Office
Recruitment Job Type Professional - Experienced
Job Posting Jul 6, 2018, 6:12:20 AM
Unposting Date Ongoing
Req ID: 180003XK