Marsh & McLennan Mercer - Client Service Analyst/Administrator - Croydon in Croydon, United Kingdom

Client Service Administrator – Croydon

The role We are currently recruiting for a Client Administrator for our Croydon Private Medical Insurance Team. This part of the business is responsible for supporting Consultants and corporate clients on all aspects of healthcare products such as Private Medical, Dental, Cash plans etc.

Working in a team of 6 reporting to the Client Services Team Leader, this role will be responsible for owning and managing the service and retention of a portfolio of clients. Other responsibilities of the role will include:

Provide quality administration and analytical support to clients with regard to the transactional elements of their scheme/ portfolio in line with the Mercer code of professional conduct, The Greater Good. Obtain information from insurers/ providers to enable scheme/ portfolio analysis to be carried out Complete and present work for market review in line with clients requirements, and analysis of results Dealing with client and member queries (verbal and written) Keep up to date with industry trends and manage clients’ expectations with regards to legislative changes Liaise with insurers/ providers to ensure delivery of data, renewal terms and quotations in appropriate timescales Initial negotiation (if appropriate) with insurers/ providers to achieve best terms for client Be accountable for the performance of your own clients and act as a role model to junior staff members Accurate recording of time on appropriate financial system Identify and flag opportunities for client development Escalate issues/feedback as it arises The key stakeholders of this role will be Mercer Consultants, external clients and colleagues with the team. QualificationsSkills and experience We support flexible working for all suitable roles. Please feel free to discuss this with us.

Apart from being a team player, having a genuine passion for delivering a high level of service to clients, some of the other requirements for the role are as follows:

Experience in a similar role within Private Medical Insurance Industry Ability to build and maintain rapport with a range of clients (internal and external) Strong written and verbal communication skills Provide full support to consultants during meeting by sharing knowledge Our Client Services team are best described for their inclusive culture and friendly atmosphere. They are true team players who all have a drive and willingness to succeed and support our clients. We support flexible working for all suitable roles. Please feel free to discuss this with us. About usAt Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit for more information and follow us on LinkedIn and Twitter @Mercer Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. R_007973-en