Oracle CX Solution Engineering Manager in Cupertino, California

Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sales cycle.

As part of the Oracle sales team you will direct and manage pre-sales resources throughout the sales cycle. Provides technical/functional leadership to the sales team in the development and implementation of customer applications and customer products. Participates in account planning and strategy development. May publishes technical information of specific applications and/or technical articles. Works with management to define new products. Serves as the company liaison on specific technical projects with customers.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Knowledge of software industry relating to all aspects of ebusiness solutions. Demonstrated leadership skills. Strong presentation skills. Ability to travel as needed. BA/BS degree or equivalent.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

_Job Description_

A CX Solution Engineering (SE) Manager for the CommunicationsIndustry is a highly motivated, inspirational and passionate leader, who thriveson leading an innovative CX Solution Engineering team as they work closely withthe Sales organization, selling Oracle s market-leading Customer Experiencesolutions for Commerce, Marketing, Sales, CPQ (Configure, Price & Quote)& Service. The CX SE Manager for the Communications Industry supportsNorth American Communications accounts, sales teams and industry thoughtleadership for Oracle.

Your key objectives are:

-{PS..0}-> -{PS..1}->Create and sustain anenvironment where your team is inspired, informed, educated, enabled,recognized and rewarded with the goal of sustained success.

-{PS..2}-> -{PS..3}->Be a partner to thebusiness and ensure your team is working on the right things, at the right timeand in the right manner.

-{PS..4}-> -{PS..5}->Maximize your teams productivity and modernize the way your team engages with customers, usingcompelling, innovative and creative tools and techniques.

-{PS..6}-> -{PS..7}->Drive compelling thoughtleadership through credible domain experience in the Communications industry.

-{PS..8}-> -{PS..9}->Align with and add valueto key Oracle Communications industry experts including Product Management.

Success is defined in part through the following:

Partnership with Sales

Manage a partnership with your key stakeholders to help develop astrategic plan for the Communications industry you support. Help develop greatopportunity and account strategies and engage the appropriate presales teams tosupport them. Provide coaching on deal opportunity reviews, dry runs, and dressrehearsals. Act as a sponsor or a lead for certain key deals and accounts. Runregular business reviews with sales management to ensure alignment on prioritiesand progress on key deals. Develop andlead strategic initiatives focused on demonstrating compelling, differentiatedsolutions with value for the Communications industry, tied to industry specificpoints of view.

Team Management

Create and sustain an environment where your team is inspired,informed, educated, enabled, recognized and rewarded with the goal of ensuringyou have a successful and motivated team. Typical activities include: Teammeetings, 1:1s, Best Practice sharing. Weekly time card review andapproval, overtime review and approval, expense report review and approval, andweekly time entry and data quality.

Business Improvement Initiatives

You will also be expected to lead or participate in projects andinitiatives across Solution Engineering to help solve problems and improve as abusiness.

_Key Sales Execution Tasks_

-{PS..10}->1. -{PS..11}->Collaborate with sales management and sales account executives toplan account strategies through participation in informal and formal accountreviews.

-{PS..12}->2. -{PS..13}->Demonstrate innovative approaches to pipeline development andsales cycles.

-{PS..14}->3. -{PS..15}->Balance the required presales investment with the value of eachopportunity by engaging the appropriate presales team for qualified salesopportunities, including the identification of a presales lead.

-{PS..16}->4. -{PS..17}->Enforce consistent presales processes, including opportunitymanagement, dry-runs and discovery sessions, to ensure superior demos, andpresentations, resulting in flawless execution of the sales cycle.

-{PS..18}->5. -{PS..19}->With select sales cycles, build strategic partnerships with keydecision makers in customer organization.

-{PS..20}->6. -{PS..21}->Ensure Communications Industry thought leadership, points of view,use cases and compelling supporting solution demonstrations are developed andleveraged in marketing activities and sales opportunities.

_Key Team Development Tasks_


-{PS..22}->1. -{PS..23}->Identify areas of development for each team member and work witheach to define and execute a tailored learning plan. Foster an atmosphere ofcontinuous learning, improvement, and innovation.

-{PS..24}->2. -{PS..25}->Provide feedback and coaching after dry-runs, demos andpresentations in order to help them hone their skills. Also provide on-going formaloral and written feedback.

-{PS..26}->3. -{PS..27}->Drive and encourage your team members toward their group s revenuetarget.

-{PS..28}->4. -{PS..29}->Help develop the larger presales organization through leadershipof a solution- or industry-focused community of practice which providesenablement and a voice of the field to solution engineering management.

-{PS..30}->5. -{PS..31}->Ensure achievement of Customer Experience SE goals and objectives.

_Experience_

-{PS..32}-> -{PS..33}->10 years of relevant ITsolution support e.g. pre-sales, architecture, delivery or professionalservices experience.

-{PS..34}-> -{PS..35}->Demonstrated success inthe Communications Industry with strong knowledge of leading best practices andinnovative ideas in the industry.

-{PS..36}-> -{PS..37}->Experience leading regional/industryteams, appropriate knowledge of methodologies and technology.

-{PS..38}-> -{PS..39}->Demonstrated experienceworking in a matrix / multi-level management structure.

-{PS..40}-> -{PS..41}->Proven experience buildingdiverse teams, highly inclusive leadership style, managing people, performance,and sales processes.

-{PS..42}-> -{PS..43}->Proficiency in Oraclesolutions, competitors, technology, and business models preferred.

-{PS..44}-> -{PS..45}->Leadership, drive forresults and can do attitude.

_Education_

-{PS..46}-> -{PS..47}->Bachelor equivalent:minimum requirement.

-{PS..48}-> -{PS..49}->Master equivalent:optional.

Job: *Pre Sales

Organization: *Oracle

Title: CX Solution Engineering Manager

Location: United States

Requisition ID: 180014C2